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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property
Luxury hotel with spa, near CR7 Museum
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Children's play area - outdoor
Family Room
Breakfast and dinner served
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Airport transfer
    Airport transfer
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Marina
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Hot tub
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Private bathroom
  • Television
The price is AU$226
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 59 of 59 rooms

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 63 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 62 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Family Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 60 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View

Double or Twin Room, Sea View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, Pool View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Double or Twin Room, Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite (Superior)

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Junior Suite (Superior)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Bidet
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Double or Twin Room, City View

View from room

Classic Double or Twin Room, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Private bathroom
Bidet
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Double Classic Sea View (2Ad)

  • Sleeps 2

Classic Single Mountain View (1Ad) Non Refundable

  • Sleeps 1

Single Sea View

  • Sleeps 1

Family Room (4Ad) Non Refundable

  • Sleeps 4

Double Pool View

  • Sleeps 2

Double/Twin Classic Mountain View (2Ad)

  • Sleeps 2

Single Classic Mountain View (1Ad) Non Refundable

  • Sleeps 1

Junior Suite 1/2 Pax

  • Sleeps 2

Double

  • Sleeps 2

Classic Sea View (2Ad)

  • Sleeps 2

Classic Pool View Single Use Non Refundable

  • Sleeps 1

Family Room (2Ad+1Ch)

  • Sleeps 3

Classic Single Mountain View (1Ad)

  • Sleeps 1

Family Room (2Ad) Non Refundable

  • Sleeps 2

Classic Pool View Single Use

  • Sleeps 1

Suite (2Ad)

  • Sleeps 2

Classic Single Mountain View (1Ad) Non Refundable

  • Sleeps 1

Family Room 1/3

  • Sleeps 3

Family Room (2Ad+1Ch)

  • Sleeps 3

Classic Pool View Single Use

  • Sleeps 1

Double Sea View (2Ad)

  • Sleeps 2

Suite (2Ad+1Ch)

  • Sleeps 3

Family Room (2Ad)

  • Sleeps 2

Single Classic Sea View (1Ad)

  • Sleeps 1

Classic Mountain View (2Ad) Non Refundable

  • Sleeps 2

Double Classic Sea View (2Ad)

  • Sleeps 2

Junior Suite (2Ad+1Ch)

  • Sleeps 3

Single Room

  • Sleeps 1

Classic Mountain View (2Ad)

  • Sleeps 2

Family Room (4Ad)

  • Sleeps 4

Classic Sea View Single Use

  • Sleeps 1

Single Classic Sea View (1Ad)

  • Sleeps 1

Double Classic Sea View (2Ad) Non Refundable

  • Sleeps 2

Family Room (2Ad+1Ch)

  • Sleeps 3

Junior Suite (2Ad)

  • Sleeps 2

Classic Pool View Single Use Non Refundable

  • Sleeps 1

Junior Suite (2Ad+1Ch)

  • Sleeps 3

Double/Twin Classic Pool View

  • Sleeps 2

Single Classic Sea View (1Ad) Non Refundable

  • Sleeps 1

Single Classic Sea View (1Ad) Non Refundable

  • Sleeps 1

Classic Single Mountain View (1Ad)

  • Sleeps 1

Single Pool View

  • Sleeps 1

Classic Single Mountain View (1Ad)

  • Sleeps 1

Classic Mountain View (2Ad)

  • Sleeps 2

Family Room (4Ad)

  • Sleeps 4

Suite 2Ad

  • Sleeps 2

Family Room (2Ad+1Ch)

  • Sleeps 3

Family Room (4Ad)

  • Sleeps 4

Classic Single Mountain View (1Ad)

  • Sleeps 1

Classic Pool View Single Use

  • Sleeps 1

Family Room 4Ad

  • Sleeps 4

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8.6 out of 10, Excellent, (1021)
The price is AU$210
includes taxes & fees
24 Nov - 25 Nov
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About the area

Map
Largo Antonio Nobre, Funchal, 9004-531

What's nearby

  • CR7 Museum - 11 min walk - 0.9 km
  • Funchal Marina - 15 min walk - 1.3 km
  • Lido Bathing Complex - 18 min walk - 1.6 km
  • Funchal Farmers Market - 3 min drive - 2.1 km
  • Town Square - 3 min drive - 2.6 km

Getting around

  • Funchal (FNC-Cristiano Ronaldo) - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Galaxia Sky Bar - ‬3 min walk
  • ‪Pastelaria Petit Fours - ‬6 min walk
  • ‪Pub Number Two - ‬1 min walk
  • ‪Beef & Wines - ‬3 min walk
  • ‪Casa Italia Pizzas & Pastas - ‬4 min walk

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Pestana Carlton Madeira Ocean Resort Hotel features a marina and puts you within a 15-minute walk of CR7 Museum. Guests can indulge in massages at the spa, and Arcos serves breakfast and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. The helpful staff and location get great marks from fellow travellers.

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 286 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 total, up to 5 kg per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 15 per day)

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • Scuba diving
  • Shopping
  • Pool table
  • Beach nearby
  • Golfing nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Snorkelling nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Wedding services
  • Multilingual staff

Facilities

  • Terrace
  • Library
  • Fireplace in reception
  • Health club
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health SPA. Services include massages.

Dining

Arcos – This buffet restaurant serves breakfast and dinner.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

  • Self-parking costs EUR 15 per day

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 3978

Also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Does Pestana Carlton Madeira Ocean Resort Hotel offer free cancellation for a full refund?
Yes, Pestana Carlton Madeira Ocean Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Pestana Carlton Madeira Ocean Resort Hotel?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Pestana Carlton Madeira Ocean Resort Hotel?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 5 kg per pet. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Pestana Carlton Madeira Ocean Resort Hotel?
Yes. Self-parking costs EUR 15 per day.
Is an airport shuttle service offered by Pestana Carlton Madeira Ocean Resort Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Pestana Carlton Madeira Ocean Resort Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Pestana Carlton Madeira Ocean Resort Hotel?
No, this hotel doesn't have a casino, but Madeira Casino (8-min walk) is nearby.
What is there to do at Pestana Carlton Madeira Ocean Resort Hotel and nearby?
Have fun during the warmer months with activities such as scuba-diving. Indulge in a treatment at the spa and soothe your senses in the hot tub. Pestana Carlton Madeira Ocean Resort Hotel also has an outdoor pool and a sauna, as well as a steam room and an arcade.
Are there restaurants at or near Pestana Carlton Madeira Ocean Resort Hotel?
Yes, there's an on-site restaurant, Arcos.
Does Pestana Carlton Madeira Ocean Resort Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Pestana Carlton Madeira Ocean Resort Hotel like?
Pestana Carlton Madeira Ocean Resort Hotel is in the heart of Funchal, a short 11-minute walk from CR7 Museum and 8 minutes' walk from Madeira Casino. Travellers say that the hotel is in a great location.

Pestana Carlton Madeira Ocean Resort Hotel Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Daniel, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel was amazing but the room we stayed in needs a little renovating, but the hotel and the pools and the surroundings were amazing. Staff is well trained and very friendly!
Grace, 5-night family trip
Verified Expedia guest review

8/10 Very good

The property is in need of repairs.Not at a five star standard.
Rose Mary, 13-night trip
Verified Expedia guest review

10/10 Exceptional

Very good location with good pools and sea access. Would love to see a pool bar inside the pool
Wayne, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Prime location with beautiful sea views, lots of dinnng options around, short walk into town, bus stop just in front
Miriam, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Antonio, 5-night trip
Verified Expedia guest review

6/10 Good

the wood floor is loose. They are short staffed and service at the restaurant is extremely slow.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I have been staying at the Pestana Carlton for many, many years ( since 1990's) and am ALWAYS looking forward to going back! The hotel location is superb, the access to the sea wonderful, the various swimming pools and hotel facilities pretty good and most of all, every single member of staff treats us like family! All staff is very professional, hard working and they all make you feel welcome. Just returned from a 5 week holiday at the Carlton and cannot wait to book again!
VANDA, 28-night romance trip
Verified Expedia guest review

6/10 Good

We have been staying in the Pestana Carlton since 1994. It has a great location with selection of nice restaurants in walking distance. It is also close to Funchal city center. However, standards are declining with no lift from upper to lower pool levels and poor service in upper pool cafe. The ladies in the Atlántico Bar were amazing - friendly and efficient.
Adrian, 14-night family trip
Verified Expedia guest review

10/10 Exceptional

All the stuff was very helpful and very friendly I truly recommend it is very clean and neat
Ivone, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The Pestana was only 20 mins from the airport, very convenient. The hotel and it's staff were absolutely fantastic. From the moment we arrived we were greeted with smiles. The reception staff were friendly and very efficient. The restaurant staff were so obliging and helpful. Thoroughly enjoyed the week we stayed, great choice for our wedding anniversary. Highly recommended.
Althea, 7-night romance trip
Verified Expedia guest review

6/10 Good

Shabby bit chic leaning to shabby
For the amount of money I'm paying it's not cheap expect more to be fair Have been coming for years and it's in a slow decline Rooms are so dated ,carpet rank stupid shower on the taps still no slip mats unless requested I'm an old fella. In my opinion just cutting things to save money like the chocolate bar that's get smaller but the price continues to rise Need to up the game to match the new hotels
Jamie, 9-night business trip
Verified Hotels.com guest review

6/10 Good

Everything was nice but felt that the housekeeping should do a better job of replenshing, toiletries, teas, face cloths, towels.. rooms were cleaned but never replenished. Also never were beach towels exchanged for new ones. Breakfast was good but felt some of food items could had been changed up a bit
Jose, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jacquelynn, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

Maria, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Jane Elizabeth, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent customer service, room view & property surroundings, it happened to be my birthday the day we checked in, a bottle if champagne was delived to my room with apples, very nice touch, classy resort...
Filomena, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The grounds and employees were all helpful and friendly.
Carlos, 4-night family trip
Verified Expedia guest review

8/10 Very good

Excellent hotel located in city center with amazing views. Breakfast options were extensive and delicious. Housekeeping staff always friendly. Everything was amazing and we will definitely be back .
Justyna, 10-night family trip
Verified Expedia guest review

8/10 Very good

Robert, 14-night trip
Verified Expedia guest review

6/10 Good

Great property, but very dated which makes things seem dirty when they clearly clean daily. Breakfast had a lot of options but quality was pretty low. Overall great place which has become average over the years. Also, the parking is absolutely brutal.
Liam, 3-night romance trip
Verified Expedia guest review

4/10 Fair

Nuno Miguel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Betsy, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Angel, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Lovely outdoor space , spacious room although not happy with the lack of cleaning of the room even after reporting the problem twice. Nice gesture from the public relations Manuela on our 3rd and last night at the hotel. Much appreciated. The communication among members of staff and specially the management should improved.
Rosario, 3-night family trip
Verified Expedia guest review