2/10 Poor
27 Jan 2025
Room that was purchased was not available. They put us in another smaller room and we didn't have enough beds. The room they moved us to was already rented by another group and they showed up and walked in. Management literally just walk away and left everything in the air. 2 days later after calling and send messages they say my room is ready, and they are working on fixing the locks now. We moved our stuff out of the smaller room and in to the correct one but the locks still didn't work. This was a horrible experience.
Angela
Angela, 4-night family trip
Verified Hotels.com guest review