6/10 Good
13 Jan 2025
Expected more for price
Disclaimer: I knew up front I wasn't booking a 4* hotel
First off, room looked nothing like the images provided. Don't base your decision on the stock photos.
Positives: Staff was friendly, location is in walking distance of pretty much everything downtown.
Negatives: Bed worn out, like sleeping on a rock, they never brought us linens for the sofa bed which was fine because my child slept on the sofa as is since the bed portion was sagging/broken when she pulled it out, AC/heater unit in the main living area did not work at all, several light bulbs were burned out in the room, valet pick up and drop off is literally the street in front of the hotel (no pull off except some parallel parking spots that may or may not be in use), fixtures worked but were broken, trim was pulling off the wall corners, and this is the first hotel I've stayed in ever that did not have a clock anywhere in the room. Advertised bed was a King, but I'm fairly sure it's a queen as I could drape my hands off both sides when I reached across it.
Other reviews talk of traffic noise at night (outside of the Hotel's control so not a knock on them). This is completely true. I felt at times like I was outside on the balcony due to hearing every car that passed by, and I was several floors up.
Also: I'm pretty sure they charged my card for incidentals and parking 3x as I received 3 email receipts with different time stamps today, it's not showing on my card yet so more to come on that.
Jason
Jason, 4-night trip
Verified Hotels.com guest review