6/10 Good
13 Nov 2024
Its a 3 star hotel.
Friendly and quick service, but rooms are severely dated. No water pressure, hot water would cut out mid shower. Dirty band aid on floor outside our door in the hallway for 5 days, even though housekeeping walked by it, was never picked up. Rugs on floor crooked for 4 days. As a hospitality guru, many smaller fine details are lacking. Pool was not heated, jacuzzi down, both reasons why we chose this hotel. No offer on a refund because of the closed amenties, either. Parking was tough when the Citadel outlets were busy (all weekend) and even though we had a parking pass for the hotel, still had to park in the garage. Mentioned it to front desk but next day still no different. On a PAID parking pass. Overall a decent trip, hotel was outdated, but close to shops and locak amenities
Verified traveller
5-night family trip
Verified Hotels.com guest review