When booking a hotel, one expects a certain level of comfort and service—especially at a well-known chain like the Boston Marriott.
Upon arrival, we faced our first challenge. The room we booked was at the opposite end of the hall from the elevator—definitely not ideal for my elderly mother. No assistance offered. When we requested a different room, we were moved to one halfway down the hall. Still no offer of assistance.
The new room came with all the scenic charm of a brick wall. And we were charged the same rate as if we had the picturesque view.
To add to our joy, we discovered that our new floor was the unofficial party floor. With no soundproofing to our knowledge, we were treated to late-night revelries until the wee hours of the morning. Who needs a sleep soundtrack when you can enjoy the live concert of “Drunken Conversations and Clanging Doors, not to mention other nighttime activities”?
Now, I’ll admit the decor was lovely, and the rooms were generally clean—until we discovered a glass by the ice bucket, adorned with lipstick prints that were neither my mother's or mine. It’s disconcerting when paying top dollar comes with a side of questionable hygiene.
Thank you.
Suggestions:
Assistance Inquiring at Check-In
Room Assignment Consideration
Investing in Soundproofing Guest Rooms