Zhangjiajie Huatian Hotel is a great choice for a stay in Zhangjiajie. Guests can grab a bite to eat at one of the 3 restaurants and visit the fitness centre for a workout.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
500 rooms
Arriving/Leaving
Check-in start time: noon; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered on-site self-parking
On-site parking is limited
Transfers
Free airport shuttle from 7:00 AM to 10:00 PM*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
3 restaurants
Coffee shop
Room service (limited hours)
Travelling with children
Local/corner shop
Working away
Business centre
5 meeting rooms
Conference space (4639 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Hair salon
Luggage storage
Porter/bellhop
Facilities
ATM/banking
Safe-deposit box at front desk
Fitness centre
Accessibility
Lift
Wheelchair-accessible path to lift
Room amenities
Be entertained
43-inch LCD TV
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Dressing gowns and slippers
Sleep well
Pillow menu
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Refundable deposits
Deposit: CNY 500.0 per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 68 for adults and CNY 38 for children
Children & extra beds
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Also known as
Huatian Hotel
Zhangjiajie Huatian
Zhangjiajie Huatian
Zhangjiajie Huatian Hotel Hotel
Zhangjiajie Huatian Hotel Zhangjiajie
Zhangjiajie Huatian Hotel Hotel Zhangjiajie
Frequently asked questions
Are pets allowed at Zhangjiajie Huatian Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Zhangjiajie Huatian Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Zhangjiajie Huatian Hotel?
Yes, a free airport shuttle is available from 7:00 AM to 10:00 PM on request.
What are the check-in and check-out times at Zhangjiajie Huatian Hotel?
Check-in start time: noon; check-in end time: midnight. Check-out time is noon.
What is there to do at Zhangjiajie Huatian Hotel and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Zhangjiajie Huatian Hotel?
Yes, there are 3 on-site restaurants.
Zhangjiajie Huatian Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
27 Oct 2024
Helpful, pleasant staff and a great location
I stayed for two nights on a solo trip through China and received truly excellent service from Zhu Shuangqin and the team - they truly went above and beyond to help me arrange a trip to a neighbouring town.
The hotel was very nice and very well located too. I would recommend staying here if taking a trip to Zhangjiajie.
David
David, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 July 2024
The Staff was amazing!! Hotel location was great!
Liliana
Liliana, 3-night family trip
Verified Expedia guest review
8/10 Very good
10 July 2024
Good but old
It is a five star hotel but must have gained its reputation decades ago. One can clearly see its glorious days. Very convenient location for taking the cablecar to Tianmen Mountain but facilities are a bit out of fasion and need a renovation
Di
Di, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 June 2024
Nice hotel ! Good location … the only bad thing when arrived at airport make a call for the shuttle indications none speak English . We got a DiDi
Johnnatan
Johnnatan, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
2 June 2024
JER
JER, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
3 May 2024
Mir
Mir, 2-night trip
Verified Orbitz guest review
8/10 Very good
15 Apr 2024
Zhangjiajie Huatin hotel stay.
Shower drain was a little slow. Room was overall clean and well maintained. Room key lock mechanism failed on 2nd day of 3 night stay. But the problem was fixed fairly quickly. The location was good. We were pleased overall.
William
William, 3-night trip
Verified Hotels.com guest review
8/10 Very good
14 Apr 2024
Great hotel room, which stay there again
Francisco
Francisco, 2-night trip
Verified Expedia guest review
8/10 Very good
2 Apr 2024
MAN CHUEN
MAN CHUEN, 3-night trip
Verified Expedia guest review
8/10 Very good
26 Jan 2024
Ok
JING
JING, 1-night trip
Verified Expedia guest review
6/10 Good
24 Oct 2023
Needs a makeover
Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.
Christian
Christian, 2-night trip
Verified Hotels.com guest review
8/10 Very good
24 May 2023
Main problem is the staff cant speak English
Vurghun
Vurghun, 2-night trip
Verified Expedia guest review
10/10 Exceptional
22 May 2023
There was a doorman named Rock who was exceptionally helpful in giving directions and giving taxis instructions.
Michael Tat
Michael Tat, 4-night trip
Verified Expedia guest review
10/10 Exceptional
8 Jan 2020
Staff was nice. They provided us with a fruit platter as a welcoming gift. We were there for Christmas and they provided us with small dessert and gift for Christmas.
Ann
Ann, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
30 Dec 2019
The staff were very accommodating as I had come to Zhangjiajie on a research project and I wasn't sure how to find the village I needed to. Broad Hu, in particular, helped by organising a guide at short notice and changing my travel plans made by a third party to make the project a success.
Verified traveller
1-night family trip
Verified Wotif guest review
2/10 Poor
11 Nov 2019
Aircond not working for my 5 nights stay due to Aircond maintenance? So disappointed and so hardly to sleep and get sick fever sore throat. So bad. Lost of confident about china hotel. Room request more drink water get extra charge so bad it’s so called 4 stars hotel? Please don’t go to this hotel. Don’t recommended.
Verified traveller
5-night romance trip
Verified Expedia guest review
8/10 Very good
10 Oct 2019
Good hotel for the price
Great location. Great tourist office attached that was very helpful. Hotel was a little old and just ok for another big hotel.
Roy
Roy, 1-night trip
Verified Hotels.com guest review
8/10 Very good
24 Sept 2019
Easy to get to from the airport. Central to city, close to bus / train stations and cable car for mountain.
The rooms are large and spacious but the chairs and stool in this room needs to be replaced or re-upholstered as they are showing signs of wear.
If this hotel wants to attract more western visitors then the reception staff need to learn basic English.
whenever I tried to communicate the staff member had to call over a colleague who understood a little English.
English speaking staff in China are a big asset in attracting western tourists.
Verified traveller
4-night trip
Verified Expedia guest review
6/10 Good
20 Sept 2019
Good location
Arrived late at night, and the lighting was very dim and the hallways very dark, we did not think it was a 5 star hotel, it looked uninviting, however with the light of day we did see that it had potential. "No smoking" signs were ignored. English was not spoken and communication was difficult. Room was big, clean enough but did find something left by the last occupants. Close to shops and very close to the cable cars up to Tianman Mountain. Area comes alive in the evening with activities across the road at the square.
Sonya
Sonya, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
12 Sept 2019
All good. Convenient to all amenities. Good services & politeness
Thomas
Thomas, 6-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
3 June 2019
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
17 Apr 2019
Room is clean and spacious. Check in swift and smooth.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
4 Apr 2019
We were upgraded to a doremon suite when the hotel saw that we had kids. Tina at the front desk was absolutely amazing. She went out of her way during our stay and to make sure that we got to the airport on time. Everyone should have someone like her on their team. The hotel does not have 24 hours room service. And the city closes early. But one of the bell boys personally took my husband to the local KFC to get some food. The customer service, despite the language barrier is the most homeliest that I have ever experienced.
The hotel is old. Room was large and the view is fantastic. They have everything there for you - but it’s not the most luxurious in terms of finishings.
It’s the best hotel in downtown and 5 minutes walk away from the cable car and the downtown street of restaurants.
Verified traveller
1-night family trip
Verified Expedia guest review
6/10 Good
23 July 2024
Viejo
Juan Carlos Padilla
Juan Carlos Padilla, 2-night trip
Verified Expedia guest review
8/10 Very good
26 May 2024
Väldigt nära linbanan till Tian mountain, en av de bästa sevärdheterna här.