While I can see this should be a lovely hotel, our stay was completely ruined by the building site directly opposite the hotel. On arrival the staff pretended like you could not hear the drills going just across the street! (We stayed end of August 2020) We went to the pool on arrival on our first day, but the sound was awful, so we left for the lake (we had paid extra for this hotel as we wanted to use the pool and facilities and felt very annoyed). We gave feedback through Hotels.com, the “management” informed us that we were very lucky because the building work was only for one day and we should be able to enjoy the rest of our stay - but “management” were clearly no where near the site, as the work continued on our second and third day. I did inform them that the work continued, and the reception team came to find us at lunchtime to apologise (the first acknowledgment of the issue) and offer us an opportunity to use the Spa for free - which might have been nice, but they only offered this from 6.30 in the evening, when actually we just wanted to get out of the hotel because of the noise. We were extremely disappointed and the staff really didn’t want to acknowledge the annoyance of many of the guests. If I could have a refund and gone elsewhere I would have done. I would imagine this will continue for many months, as they constructing what looks like a new hotel, so it would be nice for the hotel to at least acknowledge the issue, for the cost!