Hotel Mamá Carlota

Property class: 3.5
Hotel within walking distance of Zenea Garden

Choose dates to view prices

Hotel Mamá Carlota puts you in a great location, within a short 10-minute walk of Zenea Garden and San Francisco Temple. Also, Alameda Hidalgo Park and Aqueduct of Santiago de Querétaro are a short five-minute drive away. Fellow travellers love the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free Wi-Fi
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Self parking
  • Terrace
  • 24-hour front desk
  • Library
  • Communal living room
  • Front desk safe
  • Water dispenser
  • Concierge services
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Free cots/infant beds
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Self-parking (surcharge)
The current price is AU$67
includes taxes & fees
27 Sept - 28 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

A bedroom with a bed, two bedside lamps, a nightstand, a colorful abstract painting, and a balcony with a railing.

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a ceiling fan, wall-mounted lamps, and a small table.

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 King Bed, Non Smoking

A neatly made bed with white linens and a grey throw blanket. There are two bedside tables with lamps and a framed picture on one.

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

Room

  • Sleeps 4

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includes taxes & fees
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About the area

Map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000

What's nearby

  • Zenea Garden - 3 min walk - 0.3 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Querétaro Cathedral - 10 min walk - 0.9 km
  • Alameda Hidalgo Park - 17 min walk - 1.5 km
  • Aqueduct of Santiago de Querétaro - 6 min drive - 1.9 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 39 min drive

Restaurants

  • ‪La Mariposa - ‬4 min walk
  • ‪Churros Corregidora - ‬1 min walk
  • ‪Maximiliano - ‬3 min walk
  • ‪El Cachanilla Tacos & Beer - ‬4 min walk
  • ‪La Gotita De Agua - ‬2 min walk

About this property

Hotel Mamá Carlota

  • Hotel Mamá Carlota puts you in a great location, within a short 10-minute walk of Zenea Garden and San Francisco Temple. Also, Alameda Hidalgo Park and Aqueduct of Santiago de Querétaro are a short five-minute drive away. Fellow travellers love the helpful staff.

At a glance

Hotel size

    • 11 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Secured on-site self-parking (MXN 150 per night; includes in/out privileges)
    • Free off-site parking within 164 ft from 6:00 AM to 11:30 PM

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Water dispenser

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Communal living room

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium cable channels
  • Netflix
  • Streaming services

Home comfort

  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Uses some LED lighting
  • Recycling
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Parking

  • Secured self-parking costs MXN 150 per night with in/out privileges

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Frequently asked questions

Does Hotel Mamá Carlota offer free cancellation for a full refund?

Yes, Hotel Mamá Carlota does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Mamá Carlota?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Mamá Carlota?

Yes. Self-parking costs MXN 150 per night.

What are the check-in and check-out times at Hotel Mamá Carlota?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Hotel Mamá Carlota and nearby?

Recommended spots to visit include Zenea Garden (5-min walk) and San Francisco Temple (7-min walk), along with Alameda Hidalgo Park (0.9 mi) and Santa Rosa de Viterbo Temple (0.9 mi).

Does Hotel Mamá Carlota have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Mamá Carlota like?

Hotel Mamá Carlota is a short 5-minute walk from Zenea Garden and 6 minutes' walk from Plaza de Armas.

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Reviews

Hotel Mamá Carlota Reviews

8.8

Excellent

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The on-site Italian restaurant served incredible food and there's also a great Cuban restaurant nearby. (5 reviews)
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Popular mentions

Room
Location
Service staff
Breakfast
Parking
Restaurant
Coffee
Shower

Reviews

Verified review

10/10 Exceptional

Clean, quiet, courteous staff and nearby shopping and dining.
Verified review

10/10 Exceptional

Room was very clean and the staff was so friendly. Great budget option in the heart of Historico Queretaro. I would definitely stay here again!
Verified review

10/10 Exceptional

Great location
Verified review

10/10 Exceptional

Clean, comfortable room. Convenient location. Attentive staff.
Verified review

10/10 Exceptional

Great staff. Incredible stay. Very secure and great location.
Verified review

6/10 Good

Overall a reasonable small hotel with limited facilities but very clean.
Verified review

10/10 Exceptional

Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Verified review

10/10 Exceptional

We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Verified review

10/10 Exceptional

Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Verified review

10/10 Exceptional

Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Verified review

10/10 Exceptional

Beautiful bright and cheerful hotel in the old town. It's located on a quiet street, just 5 minute walk to most central locations. Lovely decorated room and pretty lobby. My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard. Bonus- Great Cuban restaurant 2 doors away, make sure to try it! The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place
Verified review

8/10 Very good

Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Verified review

6/10 Good

The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Verified review

6/10 Good

Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English.
Verified review

6/10 Good

For the price of our room was very uncomfortable room. Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom. The location very very inconvenient to unloaded our luggage. The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax. The only good thing was a very delicious breakfast and was free.
Verified review

6/10 Good

The room was clean, all the towels we're in taters with large holes. The staff was helpful and got the plumbing fixed after 24 hour with no hot water. The front door was locked day and night so when you want to get in and there's no one at the front desk you bang on the door. There is no onsight parking, the off-site parking 3 blocks away costs $150 pesos a night. The restaurant is closed, no in room massage. Not exactly the 3 star hotel Expedia advertises.
Verified review

10/10 Exceptional

Room was clean and comfortable. Tv and wifi excellent. Minimal traffic noise. Convenient location…safe/walkable to centro. Water temp in shower could have been hotter. Warm…barely. Lobby door is usually locked so someone must let you in and out.
Verified review

10/10 Exceptional

Hotel Mama Carlota was a wonderful stay. The staff was very friendly and helpful, and my room was clean and comfortable. I also appreciated how quiet the location was, while still being convenient for exploring Querétaro. The shower had plenty of hot water, which was a big plus. The only small thing that would have made the stay even better would be having coffee available in the room, but there is a coffee shop downstairs, so it was easy to grab one in the morning. Overall, I had a great experience and would happily stay here again. 5 stars!
Verified review

10/10 Exceptional

Great place!
Verified review

10/10 Exceptional

We enjoyed our night here!!
Verified review

8/10 Very good

Simple but cute...would stay again!
Verified review

6/10 Good

Place is well situated in the. Historic center the only trouble we had was the fan on the ceiling to loud and the room very hot
Verified review

10/10 Exceptional

Great place in downtown Queretaro
Verified review

8/10 Very good

Very close to Center of Querétaro
Verified review

6/10 Good

Location