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Hotel Mamá Carlota

3.5 star property
Hotel within walking distance of Zenea Garden

Choose dates to view prices

In the heart of a vibrant neighborhood, Hotel Mamá Carlota offers a tranquil retreat with spa services and soothing massages. Relax on the terrace, explore the library, or take advantage of concierge services - previous guests rave about the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free Wi-Fi
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Self parking
  • Terrace
  • 24-hour front desk
  • Library
  • Communal living room
  • Front desk safe
  • Water dispenser
  • Concierge services
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Free cots/infant beds
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Self-parking (surcharge)
The current price is AU$68
includes taxes & fees
23 May - 24 May

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Signature Double Room, 1 King Bed, Non Smoking

Blackout curtains, soundproofing, iron/ironing board

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000

What's nearby

  • Theater of the Republic - 2 min walk - 0.2 km
  • Zenea Garden - 3 min walk - 0.3 km
  • Plaza de Armas - 7 min walk - 0.6 km
  • Alameda Hidalgo Park - 17 min walk - 1.5 km
  • Aqueduct of Santiago de Querétaro - 6 min drive - 1.9 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 39 min drive

Restaurants

  • ‪Churros Corregidora - ‬1 min walk
  • ‪Maximiliano - ‬3 min walk
  • ‪Bar de Cortés - ‬2 min walk
  • ‪Terraza La Grupa - ‬3 min walk
  • ‪Kokorito - ‬1 min walk

About this property

Hotel Mamá Carlota

  • Hotel Mamá Carlota puts you in a great location, within a short 10-minute walk of Zenea Garden and San Francisco Temple. Also, Aqueduct of Santiago de Querétaro and Alameda Hidalgo Park are a short five-minute drive away. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 11 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured on-site self-parking (MXN 150 per night; includes in/out privileges)
    • Free off-site parking within 164 ft from 6:00 AM to 11:30 PM
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Water dispenser

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Communal living room

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium cable channels
  • Netflix
  • Streaming services

Home comfort

  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Uses some LED lighting
  • Recycling
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Parking

  • Secured self-parking costs MXN 150 per night with in/out privileges

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

This property does not have lifts.

This property uses some solar energy.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Also known as

Hotel Mamá Carlota Santiago de Querétaro

Mamá Carlota Santiago de Querétaro

Hotel Mamá Carlota Queretaro

Mamá Carlota Queretaro

Hotel Hotel Mamá Carlota Queretaro

Queretaro Hotel Mamá Carlota Hotel

Hotel Hotel Mamá Carlota

Mamá Carlota

Hotel Mamá Carlota Hotel

Hotel Mamá Carlota Querétaro

Hotel Mamá Carlota Hotel Querétaro

Frequently asked questions

Does Hotel Mamá Carlota offer free cancellation for a full refund?

Yes, Hotel Mamá Carlota does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Mamá Carlota?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Mamá Carlota?

Yes. Self-parking costs MXN 150 per night.

What are the check-in and check-out times at Hotel Mamá Carlota?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Hotel Mamá Carlota and nearby?

Recommended spots to visit include Zenea Garden (5-min walk) and San Francisco Temple (7-min walk), along with Alameda Hidalgo Park (0.9 mi) and Santa Rosa de Viterbo Temple (0.9 mi).

Does Hotel Mamá Carlota have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Mamá Carlota like?

Hotel Mamá Carlota is a short 6-minute walk from Plaza de Armas and 17 minutes' walk from Alameda Hidalgo Park.

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Reviews

Reviews

8.8

Excellent

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Breakfast
Parking
Restaurant
Shower
Coffee

Reviews

Verified

10/10 Exceptional

Room was very clean and the staff was so friendly. Great budget option in the heart of Historico Queretaro. I would definitely stay here again!
Stephanie, 9-night trip
Verified

10/10 Exceptional

Clean, comfortable room. Convenient location. Attentive staff.
John, 5-night trip
Verified

10/10 Exceptional

Great location
Judy, 2-night trip
Verified

6/10 Good

Overall a reasonable small hotel with limited facilities but very clean.
CHARLES, 4-night trip
Verified

10/10 Exceptional

Great staff. Incredible stay. Very secure and great location.
Cesar, 3-night trip
Verified

8/10 Very good

The photos showed a more modern hotel, however, it was quite nice. The staff super nice and friendly
Ivette, 1-night trip
Verified

10/10 Exceptional

Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
Flavia, 1-night trip
Verified

10/10 Exceptional

Beautiful bright and cheerful hotel in the old town. It's located on a quiet street, just 5 minute walk to most central locations. Lovely decorated room and pretty lobby. My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard. Bonus- Great Cuban restaurant 2 doors away, make sure to try it! The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place
Yona, 6-night trip
Verified

10/10 Exceptional

We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Darlene, 2-night trip
Verified

10/10 Exceptional

Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Mayrin, 2-night trip
Verified

10/10 Exceptional

Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Lise, 4-night trip
Verified

8/10 Very good

Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Carol, 5-night trip
Verified

6/10 Good

The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Angelica, 1-night trip
Verified

6/10 Good

Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English.
Melanie, 4-night trip
Verified

6/10 Good

For the price of our room was very uncomfortable room. Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom. The location very very inconvenient to unloaded our luggage. The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax. The only good thing was a very delicious breakfast and was free.
Teresa, 2-night trip
Verified

10/10 Exceptional

Great place!
Edgar, 3-night trip
Verified

10/10 Exceptional

We enjoyed our night here!!
Priscilla, 1-night trip
Verified

8/10 Very good

Simple but cute...would stay again!
Martha, 1-night trip
Verified

10/10 Exceptional

Great place in downtown Queretaro
Hector, 5-night trip
Verified

10/10 Exceptional

Really lovely, small hotel walkable to mist everything you want to see nearby. Rooms are simple but chic and great option for the price
Kimberly, 5-night trip
Verified

8/10 Very good

Cute hotel. Nice and helpful staff.
Jacob M, 7-night trip
Verified

8/10 Very good

Clean room. Comfortable. Great location. Staff was pleasant. There was not a lot of seating in the courtyard. Main complaint was the lack of consistent hot water. Pretty cool during the evening and taking a hot shower was important to us.
Amy, 5-night trip
Verified

10/10 Exceptional

Everything was good! The only thing there’s no breakfast.
MARIANA, 2-night trip
Verified

8/10 Very good

Very close to Center of Querétaro
Maribel, 2-night trip
Verified

6/10 Good

Location
Juana, 3-night trip