Aurum Firenze

Handy location but constant toilet smell / sewage was unbearable. Had to keep toilet door shut and window opened. Can’t imagine what it would be like in summer.

The positives: close to station and staff are friendly That's it.We had a very poor experience at this hotel. As you enter there is a smell of sewer gas at reception. This increases and engulfs you in the small elevator. The staff are trained to blame the city but after 25 years in the sewer industry, the building clearly lacks gas control that is standard in most of the developed world. The room did not have sewer odour at first but the bathroom did smell overnight. Room is too small to be classified as a family room. Queen and double bed only with 1 m between the beds and 600mm from foot of beds to wall(see photos). Hotel has been renovated but it's mostly cosmetic with no attention to the main issue of sewer gas control. Grout on tiles in shower and paint finish poor. We were booked for 3 nights but decided to leave after the first. Breakfast is adequate but not generous. If you are close to the entry of breakfast room sewer smell is present as it is through many of the common areas of the hotel. Free WiFi is a joke. It does not work in room 401. I had to stand in the corridor to use WiFi to book another hotel. The room has no furniture other than beds, there is no tea and coffee facilities.The window is shuttered ( this hides the view of the air conditioner.) We sought a refund due to unsafe and unhealthy sewer gas. This was rejected and they still asked for city tax in cash rather than card, other hotels don't. Don't ruin Florence by staying here. Not 4 star

Amazing location of the hotel. Close to station 8mins walking, all shops, leather products market. Close to all places of interest. Good breakfast with different of variety of sweets, fruits, make your own coffee & tea unlimited. Room is not too big but newly renovated, good pillows & mattress

The Aurum Hotel was a great find The room was small but included a balcony which made it feel much less claustrophobic than other city hotels we have used. The position was perfect close to the train, hop on bus, food market great restaurants and of course the historical centre of the city all within easy walks. The real bonus was the breakfast room on the top floor with views to the city and hills beyond. The hotel has just re opened and whilst the interior finishes appear to have been a bit rushed it was a great place

Great location, close to everything. You feel secure because you have to have a key to even get to reception. Breakfast has limited variety, but for the price you pay it is well worth it. Not much view from the rooms, but you don't spend much time in there anyway.

Great value for money. Excellent location. Friendly staff and lovely rooms . I liked the fact there was a fridge in the room. Breakfast good also in a nice bright restaurant

Room was nice and modern, close to duomo and train station but shower was half broken and hard to use, as well as the floor being sticky and bed cover being taken off but no new one was put on it was nice

Most uncomfortable bed ever!!!!! Struggled to stay sleeping through the nights! Bedsheets not changed when the room was asked to be made up. Left without towels after the room was made up. You can hear whenever anyone on the floor opens and closes there door, it is very loud! You can bearly close the door in the shower once inside it is that small!!!! Had to stick to crossaints for breakfast as didnt fancy trying the ham that smelt off! Would not say this is a 4-star hotel and is the first booking through hotels.com we have been disappointed with!

Good location!