See all properties

Tru By Hilton Albany Crossgates Mall

2.5 star property
Adventure hotel with indoor pool, connected to a shopping center, near Crossgates Mall

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Premium bedding, blackout curtains, iron/ironing board
Business centre
Lobby
Exterior
Tru By Hilton Albany Crossgates Mall offers a vibrant atmosphere with a fireplace in the lobby, free breakfast, and an indoor pool. Connect to WiFi while you enjoy the gym or challenge friends at billiards/pool table. Helpful staff have left lasting impressions on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Non-smoking
  • Free breakfast
  • Laundry facilities
  • Gym

Main amenities (12)

  • Housekeeping (on request)
  • Indoor pool
  • Fitness centre
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Reception fireplace
  • Snack bar/deli
  • Vending machine

Feel at home (6)

  • Free cots/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Blackout curtains
The current price is AU$198
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Tru By Hilton Albany Airport, NY

  • Pool
  • Free breakfast
  • Airport transfer
  • Pet-friendly
9.2 out of 10, Wonderful, (2380)
Tru By Hilton Albany Airport, NY

About the area

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.3 km
  • Colonie Center Mall - 5 min drive - 5.5 km
  • Albany Medical Center - 10 min drive - 8.1 km
  • MVP Arena - 12 min drive - 9.5 km

Getting around

  • Albany, NY (ALB-Albany Intl.) - 9 min drive
  • Schenectady, NY (SCH-Schenectady County) - 22 min drive
  • Hudson, NY (HCC-Columbia County) - 41 min drive
  • Albany International Airport Station - 9 min drive
  • Albany-Rensselaer Station - 14 min drive
  • Schenectady Station - 17 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall puts you a short five-minute drive from University at Albany and Crossgates Mall. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness centre. Also, Colonie Center Mall and Albany Medical Center are within a short drive. Fellow travellers say good things about the helpful staff and breakfast.

Languages

English

At a glance

DONE

Hotel size

    • 96 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception (selected days)
  • Shared microwave
  • Snack bar/deli
  • Water dispenser

What to do

  • Pool table
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2018
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 107
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Microwave

More

  • Housekeeping (on request)
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Breakage deposit: USD 150 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall offer free cancellation for a full refund?

Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tru By Hilton Albany Crossgates Mall?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.

Are pets allowed at Tru By Hilton Albany Crossgates Mall?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Tru By Hilton Albany Crossgates Mall?

Yes, there's free self parking.

What are the check-in and check-out times at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Tru By Hilton Albany Crossgates Mall?

No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.

What is there to do at Tru By Hilton Albany Crossgates Mall and nearby?

During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre.

What's the area around Tru By Hilton Albany Crossgates Mall like?

Tru By Hilton Albany Crossgates Mall is a short 9-minute drive from Albany, NY (ALB-Albany Intl.) and 5 minutes' walk from Crossgates Mall.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Family
Perfect for family.
Elaine, 1-night trip

10/10 Exceptional

Great hotel.
Jereme, 2-night trip

10/10 Exceptional

I had a great experience here love this place definitely coming back
Hennessy, 1-night trip

10/10 Exceptional

Always a cordial staff and great facilities.
Mike, 2-night trip

8/10 Very good

Everything was great, loved the free breakfast
Monique, 2-night trip

10/10 Exceptional

Great
Paul, 1-night trip

10/10 Exceptional

Would stay again!
Jessica, 1-night trip

10/10 Exceptional

Great staff!
Jeanette, 1-night trip

10/10 Exceptional

Had a excellent stay
Monique, 1-night trip

10/10 Exceptional

Overall a good place
Eric, 3-night trip

8/10 Very good

I love staying at the Tru but this visit my room smelled like dog or cat. Not everyone is a pet lover they should seperate the rooms of those who stay with their pets.
Tarkia, 1-night trip

10/10 Exceptional

Amazing front desk service and room service
Cassia, 3-night trip

10/10 Exceptional

Beautiful and staff was very friendly
Donna, 1-night trip

10/10 Exceptional

nice place to stay
Prasasti, 1-night trip

10/10 Exceptional

Breakfast was amazing
Naketa, 1-night trip

10/10 Exceptional

The breakfast was excellent!
Francine, 1-night trip

10/10 Exceptional

It's in a reasonable price with the high quality. A good choice to stay to explore the Catskill area in Fall season.
Li, 1-night trip

10/10 Exceptional

Great stay
Charlton, 2-night trip

10/10 Exceptional

Very smooth. Booked. Arrived. In room.
andrew, 1-night trip

10/10 Exceptional

A very good choice!
Constantin, 1-night trip

10/10 Exceptional

Restaurants in area were really good
Beth, 1-night trip

10/10 Exceptional

Good location, great price, and friendly staff
Shayne, 1-night trip

10/10 Exceptional

Easy, convenient, friendly, enjoyable! thank you
Chelsea, 1-night trip

10/10 Exceptional

M
CHAD, 1-night trip

10/10 Exceptional

Good stay
Friendly and efficient check in Clean, comfortable room
jeffrey, 1-night trip