Tru By Hilton Albany Crossgates Mall offers a vibrant atmosphere with a fireplace in the lobby, free breakfast, and an indoor pool. Connect to WiFi while you enjoy the gym or challenge friends at billiards/pool table. Helpful staff have left lasting impressions on previous guests.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
Pool
Pet-friendly
Non-smoking
Free breakfast
Laundry facilities
Gym
Main amenities (12)
Housekeeping (on request)
Indoor pool
Fitness centre
24-hour business centre
Business centre
Meeting rooms
24-hour front desk
Coffee/tea in a common area
Computer station
Reception fireplace
Snack bar/deli
Vending machine
Feel at home (6)
Free cots/infant beds
Microwave
Private bathroom
Premium TV channels
Laundry facilities
Blackout curtains
The current price is AU$198
AU$198
includes taxes & fees
16 Mar - 17 Mar
Room options
Available filters for rooms
Showing 7 of 7 rooms
View all photos for Room, 1 King Bed
Room, 1 King Bed
Highlights
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
21 sq m
Sleeps 2
1 King Bed
View all photos for Room, 2 Queen Beds
Room, 2 Queen Beds
Highlights
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Sleeps 4
2 Queen Beds
View all photos for Room, 1 King Bed, Accessible, Bathtub
Room, 1 King Bed, Accessible, Bathtub
Highlights
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
21 sq m
Sleeps 2
1 King Bed
View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)
Room, 1 King Bed, Accessible, Bathtub (Hearing)
Highlights
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
34 sq m
Sleeps 2
1 King Bed
View all photos for Room, 1 King Bed, Accessible (Hearing)
Room, 1 King Bed, Accessible (Hearing)
Highlights
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
21 sq m
Sleeps 2
1 King Bed
View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)
Room, 2 Queen Beds, Accessible (Roll-In Shower)
Highlights
Air conditioning
Free cots/infant beds
Smart TV
Premium bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
37 sq m
Sleeps 4
2 Queen Beds
View all photos for Room, 2 Queen Beds, Accessible (Hearing)
Schenectady, NY (SCH-Schenectady County) - 22 min drive
Hudson, NY (HCC-Columbia County) - 41 min drive
Albany International Airport Station - 9 min drive
Albany-Rensselaer Station - 14 min drive
Schenectady Station - 17 min drive
Restaurants
The Standard Restaurant and Lounge - 6 min walk
Starbucks - 6 min walk
Dave & Buster's - 7 min walk
McDonald's - 1 min drive
Cinnabon - 6 min walk
About this property
Tru By Hilton Albany Crossgates Mall
Tru By Hilton Albany Crossgates Mall puts you a short five-minute drive from University at Albany and Crossgates Mall. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness centre. Also, Colonie Center Mall and Albany Medical Center are within a short drive. Fellow travellers say good things about the helpful staff and breakfast.
Languages
English
At a glance
Hotel size
96 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Barbecue grills
Free reception (selected days)
Shared microwave
Snack bar/deli
Water dispenser
What to do
Pool table
Bike rentals nearby
Hiking/biking trails nearby
Horse riding nearby
Downhill skiing nearby
Snowboarding nearby
Working away
24-hour business centre
Meeting rooms
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Facilities
Built in 2018
Fireplace in reception
Television in common areas
Fitness centre
An indoor pool
Banquet hall
Outdoor furniture
Accessibility
Lift
Lift door width (centimetres): 107
Wheelchair-accessible parking
6 on-site accessible parking spaces
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Closed-captioned TV
Phone accessibility kit
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
Smart television
Premium digital channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Sleep well
Blackout curtains
Premium bedding
Free cot/infant bed
Freshen up
Private bathroom
Bath or shower
Eco-friendly toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Free WiFi and wired internet
Free local calls
Food and drink
Microwave
More
Housekeeping (on request)
Eco-friendly toiletries
LED light bulbs
Recycling
Fees & policies
Refundable deposits
Breakage deposit: USD 150 per stay
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
Policies
On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Also known as
Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany
Frequently asked questions
Does Tru By Hilton Albany Crossgates Mall offer free cancellation for a full refund?
Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Tru By Hilton Albany Crossgates Mall?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Tru By Hilton Albany Crossgates Mall?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Tru By Hilton Albany Crossgates Mall?
Yes, there's free self parking.
What are the check-in and check-out times at Tru By Hilton Albany Crossgates Mall?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Tru By Hilton Albany Crossgates Mall?
No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.
What is there to do at Tru By Hilton Albany Crossgates Mall and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre.
What's the area around Tru By Hilton Albany Crossgates Mall like?
Tru By Hilton Albany Crossgates Mall is a short 9-minute drive from Albany, NY (ALB-Albany Intl.) and 5 minutes' walk from Crossgates Mall.
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Tru By Hilton Albany Crossgates Mall Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
24 Jan 2025
Family
Perfect for family.
Elaine
Elaine, 1-night trip
10/10 Exceptional
17 Nov 2024
Great hotel.
Jereme
Jereme, 2-night trip
10/10 Exceptional
22 Dec 2024
I had a great experience here love this place definitely coming back
Hennessy
Hennessy, 1-night trip
10/10 Exceptional
30 Nov 2024
Always a cordial staff and great facilities.
Mike
Mike, 2-night trip
8/10 Very good
1 Dec 2024
Everything was great, loved the free breakfast
Monique
Monique, 2-night trip
10/10 Exceptional
26 Jan 2025
Great
Paul
Paul, 1-night trip
10/10 Exceptional
5 Oct 2024
Would stay again!
Jessica
Jessica, 1-night trip
10/10 Exceptional
27 Nov 2024
Great staff!
Jeanette
Jeanette, 1-night trip
10/10 Exceptional
11 Sept 2024
Had a excellent stay
Monique
Monique, 1-night trip
10/10 Exceptional
14 Nov 2024
Overall a good place
Eric
Eric, 3-night trip
8/10 Very good
10 Feb 2025
I love staying at the Tru but this visit my room smelled like dog or cat. Not everyone is a pet lover they should seperate the rooms of those who stay with their pets.
Tarkia
Tarkia, 1-night trip
10/10 Exceptional
11 Nov 2024
Amazing front desk service and room service
Cassia
Cassia, 3-night trip
10/10 Exceptional
12 Sept 2024
Beautiful and staff was very friendly
Donna
Donna, 1-night trip
10/10 Exceptional
4 June 2024
nice place to stay
Prasasti
Prasasti, 1-night trip
10/10 Exceptional
16 Sept 2024
Breakfast was amazing
Naketa
Naketa, 1-night trip
10/10 Exceptional
28 July 2024
The breakfast was excellent!
Francine
Francine, 1-night trip
10/10 Exceptional
14 Oct 2024
It's in a reasonable price with the high quality. A good choice to stay to explore the Catskill area in Fall season.
Li
Li, 1-night trip
10/10 Exceptional
1 Apr 2024
Great stay
Charlton
Charlton, 2-night trip
10/10 Exceptional
23 Nov 2024
Very smooth. Booked. Arrived. In room.
andrew
andrew, 1-night trip
10/10 Exceptional
11 Nov 2024
A very good choice!
Constantin
Constantin, 1-night trip
10/10 Exceptional
30 Apr 2024
Restaurants in area were really good
Beth
Beth, 1-night trip
10/10 Exceptional
1 June 2024
Good location, great price, and friendly staff
Shayne
Shayne, 1-night trip
10/10 Exceptional
24 Oct 2024
Easy, convenient, friendly, enjoyable! thank you
Chelsea
Chelsea, 1-night trip
10/10 Exceptional
28 Nov 2024
M
CHAD
CHAD, 1-night trip
10/10 Exceptional
4 Aug 2024
Good stay
Friendly and efficient check in
Clean, comfortable room