The room was exceptional which was pretty much the only positive aspects of our stay. The grounds seemed unmaintained. The hotel building did not appear clean or resemble a resort; but a roadside motel
There is a party hotel right next to this one, and it played extremely loud, thumping party music from four different speakers all night until 4 AM. Even with earplugs provided bu hotel (so this is usual) and tightly closed shutters, we still lay awake all night. This seems to be an ongoing issue. If you want a restful night, this place is not for you.
Additionally, as we checked out, they made us wait in the lobby while they checked the room for a cup and saucer and items from the mini-bar. This was quite disappointing, and I have never experienced this at any other resort. Although they found everything in the room, it left us feeling very insulted.
Overall, if you just want to stay inside your room and don’t mind extremely loud music, this hotel might be acceptable. However, if you are looking for a resort experience and a feeling of being pampered, this is not the place for you. You will lay awake all night with the extremely loud music, endure rundown hotel grounds, and face an inspection While the staff appeared outwardly courteous, we experienced discrimination based on our skin color. When we checked in, we were not offered a welcome drink (not that we wanted it), unlike other guests who were warmly welcomed, and not inspected upon checkout.