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Hotel City Grand Ella

3.5 star property
Ella hotel with spa and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel City Grand Ella

Exterior
Deluxe Double Room
View from property
Lobby sitting area
Staircase

Reviews

2.0 out of 10

Popular amenities

  • Airport transfer
    Airport transfer
  • Electric vehicle charging point
    Electric vehicle charging point
  • Spa
    Spa
  • Non-smoking
    Non-smoking
  • Free breakfast
    Free breakfast
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Garden
  • Snack bar/deli
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
Feel at home
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Triple Room

Free WiFi

Triple Room

Highlights

Flat-screen TV
Ceiling fan
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • 31 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Flat-screen TV
Ceiling fan
Sofa bed
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • 31 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Polic Station Rd, Ella, Ella, 90090

What's nearby

  • Suwadivi Ayurveda Health Care - 1 min walk - 0.0 km
  • Kinellan Tea Factory - 14 min walk - 1.2 km
  • Nine Arches Bridge - 4 min drive - 3.5 km
  • Little Adam's Peak - 5 min drive - 2.6 km
  • Ella Rock - 8 min drive - 6.6 km

Getting around

  • Ella Railway Station - 4 min walk
  • Haputale Railway Station - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Chill Cafe - ‬2 min walk
  • ‪Barista - ‬4 min walk
  • ‪360 Ella - ‬3 min walk
  • ‪Starbeans Cafe - ‬2 min walk
  • ‪One Love - ‬2 min walk

About this property

Hotel City Grand Ella

When visiting Ella, Hotel City Grand Ella is a great choice to consider. Free perks include WiFi, self-parking and local cuisine breakfast daily between 7:30 AM and 9:30 AM. A snack bar/deli, a terrace and a garden are other highlights.

Languages

English

At a glance

Hotel size

  • 5 rooms

Arriving/Leaving

  • Check-in time starts at noon
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:30 AM–9:30 AM
  • Restaurant
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Bike hire

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Mosquito nets
  • Full-service spa

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Ceiling fan

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries

Stay connected

  • Free WiFi and wired internet

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Policies

This property accepts credit cards.

Also known as

City Grand Ella
Hotel City Grand Ella Ella
Hotel City Grand Ella Hotel
Hotel City Grand Ella Hotel Ella

Frequently asked questions

Does Hotel City Grand Ella offer free cancellation for a full refund?
Yes, Hotel City Grand Ella does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel City Grand Ella?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel City Grand Ella?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Hotel City Grand Ella?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel City Grand Ella?
You can check in starting at noon. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at Hotel City Grand Ella and nearby?
Hotel City Grand Ella has a spa and a garden.
Are there restaurants at or near Hotel City Grand Ella?
Yes, there's an on-site restaurant.
What's the area around Hotel City Grand Ella like?
Hotel City Grand Ella is a short 4-minute walk from Ella Railway Station and 14 minutes' walk from Kinellan Tea Factory.

Hotel City Grand Ella Reviews

Reviews

2.0

3.6/10

Cleanliness

2.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

2/10 Poor

I arrived at the hotel with a colleague. We had booked seperately. They told him his booking had been cancelled and they had sent him notification, which he never received. They told me there was no booking for me, even when I showed the booking confirmation. THEY JUST SHRUGGED THEIR SHOULDERS and were bot at all apologetic. I noticed today that my credit card has been changed for the booking that never existed according to them. I am disgusted.
Michelle, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Never ever book this property
They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
SANDIP, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Please refund now
Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
1-night romance trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

2/10 Poor

Don't book here!
We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Rochelle, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

A éviter absolument
Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée. Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre. Par ailleurs, l’hôtel est très moyen. — A ÉVITER ABSOLUMENT —-
1-night trip with friends
Verified Hotels.com guest review