When visiting Ella, Hotel City Grand Ella is a great choice to consider. Free perks include WiFi, self-parking and local cuisine breakfast daily between 7:30 AM and 9:30 AM. A snack bar/deli, a terrace and a garden are other highlights.
Languages
English
At a glance
Hotel size
5 rooms
Arriving/Leaving
Check-in time starts at noon
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Electric vehicle charging point on site
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free local cuisine breakfast each morning 7:30 AM–9:30 AM
Restaurant
Barbecue grills
Room service (limited hours)
Snack bar/deli
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Bike hire
Facilities
ATM/banking
Garden
Terrace
Mosquito nets
Full-service spa
Accessibility
Lift
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Ceiling fan
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Free toiletries
Stay connected
Free WiFi and wired internet
More
Daily housekeeping
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Policies
This property accepts credit cards.
Also known as
City Grand Ella
Hotel City Grand Ella Ella
Hotel City Grand Ella Hotel
Hotel City Grand Ella Hotel Ella
Frequently asked questions
Does Hotel City Grand Ella offer free cancellation for a full refund?
Yes, Hotel City Grand Ella does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel City Grand Ella?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel City Grand Ella?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by Hotel City Grand Ella?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel City Grand Ella?
You can check in starting at noon. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at Hotel City Grand Ella and nearby?
Hotel City Grand Ella has a spa and a garden.
Are there restaurants at or near Hotel City Grand Ella?
Yes, there's an on-site restaurant.
What's the area around Hotel City Grand Ella like?
Hotel City Grand Ella is a short 4-minute walk from Ella Railway Station and 14 minutes' walk from Kinellan Tea Factory.
Hotel City Grand Ella Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
3.6/10
Cleanliness
2.0/10
Staff & service
3.6/10
Property conditions & facilities
Reviews
2/10 Poor
17 Sept 2024
I arrived at the hotel with a colleague. We had booked seperately. They told him his booking had been cancelled and they had sent him notification, which he never received. They told me there was no booking for me, even when I showed the booking confirmation. THEY JUST SHRUGGED THEIR SHOULDERS and were bot at all apologetic. I noticed today that my credit card has been changed for the booking that never existed according to them. I am disgusted.
Michelle
Michelle, 1-night trip
Verified Hotels.com guest review
2/10 Poor
2 June 2019
Never ever book this property
They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
SANDIP
SANDIP, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
30 Dec 2018
Please refund now
Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Verified traveller
1-night romance trip
Verified Hotels.com guest review
2/10 Poor
16 Aug 2018
Verified traveller
1-night trip
Verified Expedia guest review
2/10 Poor
10 Aug 2018
Don't book here!
We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Rochelle
Rochelle, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
25 Dec 2018
A éviter absolument
Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée.
Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre.
Par ailleurs, l’hôtel est très moyen.
— A ÉVITER ABSOLUMENT —-