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Aston Batam Hotel & Residence

3.5 star property
Hotel with outdoor pool, near Harbour Bay Ferry Terminal
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aston Batam Hotel & Residence

Front of property - evening/night
Outdoor pool
Deluxe Family
Lobby lounge
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Gym
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment, 3 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
LCD TV
3 bedrooms
Fan
Rainfall showerhead
  • 117 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Deluxe King

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Aston Suite

Aston Suite

Aston Suite

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Fan
Rainfall showerhead
Private bathroom
Hairdryer
  • 76 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Apartment (Apartment Building)

Junior Suite Apartment (Apartment Building)

Junior Suite Apartment (Apartment Building)

Highlights

Soundproofed
Air conditioning
LCD TV
Separate bedroom
Fan
Rainfall showerhead
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family

Deluxe Family

Deluxe Family

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Premier (Apartment Building)

Deluxe Premier (Apartment Building)

Deluxe Premier (Apartment Building)

Highlights

Soundproofed
Air conditioning
LCD TV
Fan
Rainfall showerhead
Private bathroom
Hairdryer
Free bottled water
  • 41 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Aston Suite

In-room safe, desk, soundproofing, iron/ironing board

Aston Suite

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Twin

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Apartment

In-room safe, desk, soundproofing, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

View all photos for Junior Suite Located At Apartment

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Located At Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier Located At Apartment

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Premier Located At Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Three Bedroom Apartment

In-room safe, desk, soundproofing, iron/ironing board

Three Bedroom Apartment

  • Sleeps 5
  • 1 Single Bed and 2 King Beds

View all photos for Deluxe Double

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Family

  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

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9.6 out of 10, Exceptional, (17)
The price is AU$118
includes taxes & fees
13 Jan - 14 Jan 2025
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About the area

Map
Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja, Batam, 29444

What's nearby

  • Nagoya Hill Mall - 14 min walk - 1.2 km
  • BCS Mall - 3 min drive - 2.8 km
  • Grand Batam Mall - 5 min drive - 3.7 km
  • Harbour Bay Ferry Terminal - 5 min drive - 3.7 km
  • Batam Centre Ferry Terminal - 6 min drive - 5.7 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive
  • Changi Airport (SIN) - 14.8 miles/23.8 km
  • Singapore (XSP-Seletar) - 21.9 miles/35.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Pizza Hut - ‬10 min walk
  • ‪RM Arai Pinang - ‬11 min walk
  • ‪Ampera Berangin Rumah Makan - ‬6 min walk
  • ‪Ayam Bakar Taliwang Pelita - ‬3 min walk
  • ‪Mie Kampung Bagan Siapi-api - ‬11 min walk

About this property

Aston Batam Hotel & Residence

Aston Batam Hotel & Residence puts you within a 10-minute drive of Harbour Bay Ferry Terminal and Batam Centre Ferry Terminal. Guests can visit the fitness centre for a workout or grab a bite to eat at Basil Restaurant, which serves local and international cuisine. An outdoor pool, a bar/lounge and a children's pool are other highlights. Fellow travellers love the helpful staff.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 232 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Free secured on-site valet parking
DONE

Transfers

    • Airport shuttle from 6 AM to 11 PM*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children's pool

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Fan
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Basil Restaurant – This restaurant specialises in local and international cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 180000 for adults and IDR 125000 for children
  • Airport shuttle service is offered for an extra charge of IDR 160000 per person (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night
  • Airport shuttle service for children costs IDR 160000 (one-way)

Policies

Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Aston Batam Hotel
Aston Batam
Aston Batam & Residence Batam
Aston Batam Hotel & Residence Hotel
Aston Batam Hotel & Residence Batam
Aston Batam Hotel & Residence Hotel Batam

Frequently asked questions

Is there a pool at Aston Batam Hotel & Residence?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Aston Batam Hotel & Residence?
Sorry, pets aren't allowed.
Is parking offered on site at Aston Batam Hotel & Residence?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Aston Batam Hotel & Residence?
Yes, an airport shuttle is available from 6 AM to 11 PM on request. The charge is IDR 160000 per person one-way.
What are the check-in and check-out times at Aston Batam Hotel & Residence?
You can check in starting at 2 PM. Check-out time is noon.
What is there to do at Aston Batam Hotel & Residence and nearby?
Aston Batam Hotel & Residence has an outdoor pool and a fitness centre.
Are there restaurants at or near Aston Batam Hotel & Residence?
Yes, Basil Restaurant offers local and international cuisine.
What's the area around Aston Batam Hotel & Residence like?
Aston Batam Hotel & Residence is located a short 14-minute walk from Nagoya Hill Mall.

Aston Batam Hotel & Residence Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Front desk staff very helpful.
Kelvin, 1-night trip
Verified Hotels.com guest review

6/10 Good

Run-Down apartment but still comfortable
The stay was okay, acceptable. Book a junior one bedroom apartment. The apartment was run down, dull and not that clean. What i suggest to the hotel, is that do a repaint to the wall. Change the sofa, as its all so old, prepare a garbage bag for customer to use.put more deco to the apartment so that it wont be dull anymore
Rina, 2-night trip
Verified Hotels.com guest review

6/10 Good

Room is alright. There is an international electrical outlet for your plugs. No usb outlet. Buffet's good. I love the herbal bar. Gym's good, big, though rowing machine spoilt. I came for their tub. Though they fixed it the hot water came out like piss at first. Made me not wanna use the tub anymore.
adibah, 1-night trip
Verified Expedia guest review

6/10 Good

Junior suite is not good
We stayed in this hotel a few times but this is the first time for junior suite which happened to be in the apartment side. The cleanliness and maintenance of room is not up to standard. The plates and cutleries are dirty and no dishwashing liquid provided. The fridge doesn't get cold. There is no hand towel and bathrobes. I had to call 2x to get it. The design of the bathroom is bad. There is no division between the lavatory and the shower. I'm always worried the water will get to the hairdryer. The drain is very slow when you shower so there's water everywhere. The wifi password indicated in the room card they provide you during check-in is not correct. Staff in the reception area are friendly, no issues there. The check-in/out is fast.
Kristine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kartini, 2-night trip
Verified Hotels.com guest review

6/10 Good

System down? Hmm...
Greeted with a smile from the frontliners. From security to reception very welcoming. Well done. During checking in process, i was told that their system was having some issues and im told to wait. 45 minutes later my wife check with the reception staff and finally we are able to check in and straight to our room. Cleanliness was good. Im impressed with the wifi connection. Breakfast was not bad but was not good either. Was at the dining hall around 6.10am but some of the live food station was not in operation. Food choices is okay but there are still many room for improvement. This is my first time here and i hope it can be better next time . Overall its a pleasant stay. I hope i can see some improvements if i return for another stay. Keep it up.
Nur Mohammed, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Management must seriously look at the front office behaviour, my bed sheets were dirty and I request for a change of bed sheets the next day, it was through my shock that the front office staff said that I had to pay RP50,000? why would you charge clients for washing of the bed sheets when it is not the clients issue? I stayed many times and cannot believe that this is how aston treats their long term customers, becareful of front office staff trying to scam hotel guest
Wesley, 2-night trip
Verified Expedia guest review

2/10 Poor

**Length of Stay: 1 night (25-26 May 2024)** Rating: ★★☆☆☆ (2/5) I recently stayed at Aston Pelita Batam for one night, from 25th to 26th May 2024. Unfortunately, my experience was far from satisfactory, especially due to an unsettling incident and the unhelpful attitude of the night front desk staff. On the night of 25th May, we experienced a bizarre episode in our room, number 804. Around 11 PM, the kettle in our room inexplicably boiled by itself three times. This eerie occurrence made us feel extremely uneasy, prompting us to leave the room immediately. Seeking assistance, we approached the night front desk staff, hoping for a swift resolution to our predicament. Despite my crying for help and requesting to change rooms, the staff insisted that all rooms were fully booked and offered no solution or remedy. Due to the lack of support, we ended up bunking with our friends in room 830 for the remainder of the night. To add to the frustration, when I called the front desk in a panic to request extra towels to be sent to our friends' room (since we left abruptly without even taking a shower), the staff hung up on me. This lack of empathy and support was incredibly disappointing. This incident significantly marred our stay. While the hotel may have other redeeming qualities, the unsettling experience in room 804 and the unhelpful response from the night staff
Kurniawati, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wesley, 1-night trip
Verified Expedia guest review

2/10 Poor

Hiteo with NO heater. Change to service apartment after waiting for 2hrs longer late check in. Worst with shower room flooded. Wet floor in the bathroom which is very dangerous slippery to use the toilet as it is no partion to seperate. Using hair dryer stick on the wall with wet slippery floor in the bathroom it is very dangerous. Staff at the house keeping Using malay language to scold us stuip to come here for whay. How rude it is and they think we dont understand malay? Unsafe and dangerous with this hotel which i will never ever stay.
May Lin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Yuen Kin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

👍
Muhammad, 3-night trip
Verified Expedia guest review

8/10 Very good

3bedroom apartment Master room toilet long bathtub only, gets wet when one bath. No place to put toileteries when bathing, not user friendly toilet. Hotel staff service is very good, we always stay Astons only
Catherine, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Overall all super
BURUHANUDEEN, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

BURUHANUDEEN, 1-night trip
Verified Expedia guest review

8/10 Very good

My family and I booked the 3BR apartment for a 3D2N stay at this hotel. The apartment was huge and overall comfortable but there was a few points to bring up for this stay: 1. Due to booking from Expedia, we weren't notified that we could communicate with the hotel using whatsapp. Hotel did not respond to message on expedia with regards to possible arrangements for pick up at ferry terminal. 2. Wanted to dine in at Gravity 10 for dinner on 22 Mar but was informed by Gym staff that bar would only open at 8pm. The bar was supposed to open from 6pm and we were left with no options but to dine out for my brother's birthday. 3. Checked on pool options with the front desk but was informed that the pool was for residents only. Would be good to clearly indicate this on all your 3rd party booking apps to avoid disappointment for your guests. 4. We went for massage on the last day of stay to find staffs busy on their phones. While the counter staff did attend to us, she did not mention that there was a waiting time as there were no staff available yet.(it was 11am) my mum and i waited close to 10mins with our clothes off to find out that they were waiting for 1 other masseuse to come in to start. No disposable underwear was offered to us until we requested for it. The massage service ended with no tea/hot towel. While leaving, we saw multiple masseuses lying down on the floor of their staff room on using their phones. 5. TV options were limited and some channels had no signal.
Verified Expedia guest review

10/10 Exceptional

👍
Muhammad, 2-night trip
Verified Expedia guest review

6/10 Good

Sathinathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The apartment-hotel was generally clean with very good service. Relatively accessible to the main shopping area. Breakfast was good. Staff was responsive - even asked if I wanted to make up my room in the afternoon when I left the DND sign. However, do note that the hotel is right next to the road so the road noise is quite loud, even later at night.
Wei Ping Daniel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Cheong, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

swee mui, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

IRSAN, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sukii Nicole, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Impressive hotel at adorable rates
Loved the place the moment I stepped into my room. The room was huge and the bath tub was a plus. Everything was just so clean and proper, like many of the 5 stars hotels that I’ve stayed in. The gym was gorgeous too, equipped with all the state of the arts equipment. The only disappointment I had was that the spa is only massage rooms. Would have won even more brownies points if there’s jacuzzi, sauna and steam room. I’ll definitely stay here again in my future visits.
Rhys, 1-night trip
Verified Hotels.com guest review

8/10 Very good

zainal, 2-night trip
Verified Hotels.com guest review