It all you care about is having a clean room, this place is absolutely fine. Beyond that, it doesn’t have much to offer. The front door is always locked (which makes sense once you check in, but not when you arrive). The staff was not overly accommodating, but weren’t rude either. We requested to have an extra 15 min in our room after check out because it was pouring and we had to wait outside for our driver for the airport….we were told very rudely that we would not be allowed an extra 15 minutes and the housekeeping knocked on our door and tried to come in 5 minutes prior to check out.
Overall, we spent 7 nights in Switzerland in Zurich, Lucerne, and Zermatt. Every other hotel (including another in Zurich) was the complete opposite experience for my family and I, which probably made this review a little tougher than if this were the only hotel we stayed in.