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HOTEL MYSTAYS Fuji Onsen Resort

3.0 star property
Mountain hotel with spa, near Fuji-Q Highland
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HOTEL MYSTAYS Fuji Onsen Resort

Public bath
Point of interest
Land view from property
View from room
Point of interest

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Electric vehicle charging point
  • 24/7 front desk
  • Spa
  • Onsen
  • Laundry facilities
  • Air conditioning
Main amenities
  • Restaurants
  • Full-service spa
  • Hot springs
  • Breakfast available
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Vending machine
  • Water dispenser
  • Self-serve laundry
  • Luggage storage
  • Reception hall
Feel at home
  • Children stay free
  • Fridge
  • Private bathroom
  • Laundry facilities
  • Lift
  • Digital TV service
The price is AU$208
includes taxes & fees
19 Jan - 20 Jan 2025

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Comfort Twin Room, Non Smoking

In-room safe, free WiFi, bed sheets

Comfort Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 26 sq m
  • Mountain view
  • Sleeps 3
  • 1 Single Bed and 2 Large Single Beds

View all photos for Standard Double Room, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds

View all photos for Standard Twin Room (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Standard Twin Room (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 16 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Standard Double Room (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

View from room

Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 22 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Comfort Twin Room (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Comfort Twin Room (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

In-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 19 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Mt.Fuji View, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 18 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

In-room safe, free WiFi, bed sheets

Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds

View all photos for Standard Double Room, Mt.Fuji View, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Non Smoking, Ground Floor

In-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking, Ground Floor

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

View from room

Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room, Mt.Fuji View, Non Smoking

In-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds

View all photos for Twin Room, 2 Bedrooms, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family Triple Room, Mt.Fuji View, Non Smoking

View from room

Family Triple Room, Mt.Fuji View, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 26 sq m
  • Sleeps 3
  • 1 Single Bed and 2 Large Single Beds

View all photos for Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

In-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Bidet
  • 26 sq m
  • Sleeps 3
  • 1 Single Bed and 2 Large Single Beds

View all photos for Standard Double Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room with Mt.Fuji View

In-room safe, free WiFi, bed sheets

Family Quadruple Room with Mt.Fuji View

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room 1F

In-room safe, free WiFi, bed sheets

Standard Twin Room 1F

  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Twin Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Comfort Twin Mt.Fuji View Upper Floor

  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Twin Room

In-room safe, free WiFi, bed sheets

Comfort Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Mt.Fuji View Upper Floor

Interior

Family Triple Mt.Fuji View Upper Floor

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Family Fourth Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Family Fourth Mt.Fuji View Upper Floor

  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room with Mt.Fuji View

In-room safe, free WiFi, bed sheets

Standard Double Room with Mt.Fuji View

  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Twin Room

In-room safe, free WiFi, bed sheets

Accessible Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room With Mt.Fuji View

In-room safe, free WiFi, bed sheets

Standard Twin Room With Mt.Fuji View

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor

  • Sleeps 2
  • 2 Single Beds

Similar properties

Bar (on property)

Highland Resort Hotel & Spa

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9.2 out of 10, Wonderful, (876)
The price is AU$261
includes taxes & fees
10 Jan - 11 Jan 2025
Highland Resort Hotel & Spa
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About the area

Map
Arakura 2654, Fujiyoshida, Yamanashi, 403-0011

What's nearby

  • Fuji-Q Highland - 5 min walk - 0.5 km
  • Mt. Fuji Panoramic Ropeway - 2 min drive - 2.2 km
  • Lake Kawaguchi - 3 min drive - 3.3 km
  • Arakurayama Sengen Park - 3 min drive - 2.3 km
  • Kawaguchiko Stellar Theater - 4 min drive - 3.1 km

Getting around

  • Tokyo (HND-Haneda) - 115 min drive
  • Tokyo (NRT-Narita Intl.) - 143 min drive
  • Kawaguchiko station - 16 min walk
  • Fujisan station - 22 min walk
  • Fujiyoshida Gekkoji Station - 26 min walk

Restaurants

  • ‪SNOWY VILLAGE 富士急ハイランド店 - ‬15 min walk
  • ‪富士急ハイランド フードスタジアム - ‬11 min walk
  • ‪FUJIYAMA - ‬11 min walk
  • ‪スターバックス - ‬16 min walk
  • ‪コメダ珈琲店富士吉田店 - ‬8 min walk

About this property

HOTEL MYSTAYS Fuji Onsen Resort

When you stay at HOTEL MYSTAYS Fuji Onsen Resort, you'll be a short five-minute drive from Fuji-Q Highland and Lake Kawaguchi. Guests looking for a bite to eat can visit シェフズレシピ, which serves breakfast and dinner. Also, Mt. Fuji Panoramic Ropeway and Fuji-Hakone-Izu National Park are a short five-minute drive away. Fellow travellers say great things about the helpful staff and location.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 159 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
    • Guests with food allergies should contact this property in advance.
    • This property's restaurant is open for dinner from 6-9 PM (last order at 8:30 PM).​
    • This property’s breakfast service is available only by reservation and must be requested in advance of arrival.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

What to do

  • Hot springs

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Full-service spa
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Step-free path to entrance

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Fridge

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with hot springs/mineral springs. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are indoor hot springs and outdoor hot springs open between 3:00 PM and 11:00 PM. The temperature in the hot springs is set to 108°F.

Dining

シェフズレシピ – This restaurant serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2200 for adults and JPY 1100 for children
  • Hosted evening meal costs JPY 4200

Pool, spa, & gym (if applicable)

  • Hot springs access available from 3:00 PM to 11:00 PM

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Guests with tattoos are not able to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The public bath is open from 5-10 AM and 3-11 PM daily.

Also known as

HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel MYSTAYS Fuji
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
Fujiyoshida HOTEL MYSTAYS Fuji Onsen Resort Hotel
Hotel HOTEL MYSTAYS Fuji Onsen Resort
Hotel MYSTAYS Fuji
Hotel MYSTAYS Fujiyama
Mystays Fuji Onsen Fujiyoshida
Mystays Fuji Onsen Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel Fujiyoshida

Frequently asked questions

Does HOTEL MYSTAYS Fuji Onsen Resort offer free cancellation for a full refund?
Yes, HOTEL MYSTAYS Fuji Onsen Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at HOTEL MYSTAYS Fuji Onsen Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at HOTEL MYSTAYS Fuji Onsen Resort?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at HOTEL MYSTAYS Fuji Onsen Resort?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM.
What is there to do at HOTEL MYSTAYS Fuji Onsen Resort and nearby?
On-site recreation at HOTEL MYSTAYS Fuji Onsen Resort includes hot springs. HOTEL MYSTAYS Fuji Onsen Resort also has a spa.
Are there restaurants at or near HOTEL MYSTAYS Fuji Onsen Resort?
Yes, there's an on-site restaurant, シェフズレシピ.
What's the area around HOTEL MYSTAYS Fuji Onsen Resort like?
HOTEL MYSTAYS Fuji Onsen Resort is a short 5-minute walk from Fuji-Q Highland and 19 minutes' walk from Fuji Visitor Center. Travellers give top marks for the hotel's prime location.

HOTEL MYSTAYS Fuji Onsen Resort Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Fuji onsens hotel
Clean n comfortable n can see Fuji from window room. Good.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Shlomo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel views!
Amazing views, comfortable spacious room. Staff were friendly and very helpful with questions. Would definitely recommend this hotel to others 😊
Louise, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

富士山景房很棒
富士山景房風景好棒，對住富士山每天起身打開窗簾就見到，每日變化都不會一様真的很美，房間不算細，浴室乾濕分離，空調比較差不可選擇模式只有暖風模式，訓覺會熱醒，酒店有溫泉可以浸，櫃檯職員有禮貌，近富士急車站，附近有餐廳，便利商店方便，唯獨酒店位置不佳有斜路，路太窄拖住喼行會比較難行
YU KING, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Md, 1-night trip
Verified Hotels.com guest review

6/10 Good

Eileen, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful view of Mt Fuji
It’s an amazing experience staying here. The room was clean and comfortable with stunning view of Mt. Fuji. Nice Onsen facility . Convenient location walkable to Fuji Q park nearby or bus stop to kawaguchiko station where we can take sightseeing bus around the lake or train back to city.
Yu Fang, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sanwon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SIU LUN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daeig, 1-night trip
Verified Hotels.com guest review

6/10 Good

Chung, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Danielle, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ya Tang, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dane, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Giovanna, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ronald, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

We were not able to make our reservation due to an issue with travel and the hotel did not respond or give us any partial refund even tho we did not stay here.
Yuting, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Ok with some minor issues.
Hotel is nice and good location. The only two things that were a problem, was noisy guests banging and/or jumping around till after 11 pm and again before 7am. The bathroom could be a little bigger as the room was a good size.
Terry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

SEHA, 1-night trip
Verified Hotels.com guest review

8/10 Very good

It was great but don’t expect great English, they do provide great buffet. They use their own services like taxi so you can’t expect them to help with other companies.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

6/10 Good

Room and bathroom were clean and pleasant. View was good though obstructed by the park. Staff were unable to support with basic transport questions. Onsen was clean and operational, however lacked some facilities eg sauna, cold pool. No area to relax (no lobby), and no tea/coffee available except with paid breakfast.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

hiu man, 1-night trip
Verified Hotels.com guest review