this has perhaps the worst experience i have had in a 5 star in India , it was shocking to see the staff shabbily presented , rude , the coffee shop was actually dirty , food at the buffet was cold and stale, the staff hygiene was bad , and they had no manners ! the room floor was damp , towels damp , the heater pot did not work , the lobbly was filled with noisy guest ordering take away it is surprising that the senior management could see all this but did not care .