Skip to main content

The Haven by JetQuay

3.0 star property
Hotel in Singapore, connected to the airport

Choose dates to view prices

Within Singapore Changi Airport, The Haven by JetQuay offers a convenient retreat. Relax in the lobby with a newspaper and coffee while taking advantage of concierge services and express check-out. With free in-room WiFi, guests can stay connected during their layover.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • 24/7 front desk
  • Non-smoking

Main amenities (11)

  • Daily housekeeping
  • 24-hour business centre
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Snack bar/deli
  • Concierge services
  • Free newspapers in the lobby
  • TV in a common area

Feel at home (6)

  • Children stay free
  • Living room
  • Television
  • Daily housekeeping
  • Private bathroom (not in room)
  • Snack bar/deli

Room options

View all photos for 1 Bed Nap Room, Arrival Hall

Free WiFi, bed sheets

1 Bed Nap Room, Arrival Hall

  • 43 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

Free WiFi, bed sheets

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

  • 8 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for 1 Bed Nap Room, Arrival Hall, 0800 to 2200

Free WiFi, bed sheets

1 Bed Nap Room, Arrival Hall, 0800 to 2200

  • 43 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

Free WiFi, bed sheets

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Lobby
Oasia Resort Sentosa by Far East Hospitality
Sentosa Island
  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
8.6 out of 10, Excellent, 404 reviews
The price is AU$252
includes taxes & fees
9 June - 10 June
Oasia Resort Sentosa by Far East Hospitality
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663

What's nearby

  • The Social Tree - 10 min walk - 0.9 km
  • Jewel Changi Airport - 10 min walk - 0.9 km
  • Slide @ T3 - 14 min walk - 1.2 km
  • Changi Swimming Pool - 14 min walk - 1.2 km
  • Orchard Road - 24 min drive - 23.1 km

Getting around

  • Changi Airport (SIN) - 7 min drive
  • Singapore (XSP-Seletar) - 28 min drive
  • Senai International Airport (JHB) - 77 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 18.3 miles/29.4 km
  • JB Sentral - 35 min drive
  • Changi Airport Station - 1 min walk
  • A South Station - 7 min walk
  • C Station - 12 min walk

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Foodies Clan (T2 Staff Canteen) - ‬5 min drive
  • ‪Ya Kun Family Cafe 亞坤 - ‬3 min walk
  • ‪Bengawan Solo - ‬3 min walk

About this property

The Haven by JetQuay

  • The Haven by JetQuay puts you within a 10-minute drive of East Coast Park and Singapore Expo. The property is only a short walk to public transportation: Changi Airport Station is steps away and A South Station is 7 minutes.

At a glance

DONE

Hotel size

    • 18 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in reception

Facilities

  • Built in 2014
  • Television in common areas

Accessibility

  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom (not in room)
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

This property does not have lifts.

Property is located within an airport and access is restricted to airport travellers only. Flight boarding pass must be presented upon check-in.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Haven JetQuay Hotel Singapore

Haven JetQuay Hotel

Haven JetQuay Singapore

Haven JetQuay

The Haven By JetQuay Singapore

The Haven by JetQuay Hotel

The Haven by JetQuay Singapore

The Haven by JetQuay Hotel Singapore

Frequently asked questions

Are pets allowed at The Haven by JetQuay?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Haven by JetQuay?

Sorry, there's no on-site parking at The Haven by JetQuay.

What are the check-in and check-out times at The Haven by JetQuay?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at The Haven by JetQuay?

No, this hotel doesn't have a casino, but Marina Bay Sands Casino (18-min drive) is nearby.

What's the area around The Haven by JetQuay like?

The Haven by JetQuay is in Changi, a short 7-minute drive from Changi Airport (SIN) and 12 minutes' walk from Jewel Changi Airport.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Haven by JetQuay Reviews

7.4

Good

8.4

Cleanliness

7.8

Location

8.2

Staff & service

7.6

Property conditions & facilities

Reviews

Verified

4/10 Fair

エアポートホテルなので狭いのは仕方がないとして、シャワー（共有）の時間にもいろいろ制限があり、快適とは言い難かった
JB, 1-night trip
Verified

2/10 Poor

I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
1-night trip
Verified

10/10 Exceptional

Quick pitstop

Great little resting place and very convenient to everything you need..Will be sure to use again.
Stephen, 1-night trip
Verified

10/10 Exceptional

Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
1-night trip
Verified

8/10 Very good

Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
Elizabeth, 1-night trip
Verified

10/10 Exceptional

Thank you for your help.
Kubo, 1-night trip
Verified

8/10 Very good

Rejuvenated

Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Tom, 1-night trip
Verified

4/10 Fair

It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.
JC, 1-night trip
Verified

8/10 Very good

Very small room and a bit pricey but it's just for sleeping and having a rest between two flights (transit) so it was OK to me. The shower was great! :)
Takoyaki, 1-night trip
Verified

10/10 Exceptional

1泊寝るためだけに利用しました。大満足です。 こちらは、正確にはホテルではなく、ラウンジの睡眠スペースです。（空港のインフォメーションの人に聞いたら、ホテルじゃないよと言われました。）そのため、部屋にはベッドと簡単な机のみです。日本のカプセルホテルが個室になったようなものです。 シャワー・トイレは男女関係なく他の方々と共用です。シャワーは、混みあうと受付にお願いし、順番待ちリストに入れてもらいます。順番が来たら部屋に電話がかかってきます。アメニティについては、バスタオル・フェイスタオルが1枚ずつ無料で使えます。シャンプー類が簡単にですが付いてます。 ラウンジスペースはドリンク（アルコールは有料）、カップ麺、食パンが置かれており、24時間好きに無料で飲食できます。電源もあります。出入りも自由で空港の他のところで食事してくることも可能です。 簡素な作りですが非常に清潔ですので、寝るだけ！休むだけ！と決めて使うならオススメです。スタッフは人によりけりですが、親切な方だったと思います。
MILLY, 1-night trip
Verified

2/10 Poor

Just awful

Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Sarah, 1-night trip
Verified

2/10 Poor

Worst place I ever stayed at.

A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
1-night trip
Verified

6/10 Good

사진에는 방에 욕실 화장실이 있는 것으로 알았는데 밖에 위치해서 불편했습니다 그리고 추웠습니다
JUNYONGDAE, 1-night trip
Verified

4/10 Fair

Short stopover

The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Damian, 1-night trip
Verified

8/10 Very good

Sleep only; Room doesn't have toilet or shower

If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Sharon, 1-night trip
Verified

8/10 Very good

Bra för transfer!

Bodde i ett nappen en natt. Lite missvisande bilder kan jag tycka, då rummet är väldigt litet och duschrummet ligger en bit bort. Men annars är jag nöjd med vistelsen, det är rent och fräscht samt mörkt och tyst. Så bra sover man!
Josefine, 1-night trip
Verified

6/10 Good

Convenience, very clean. a little cold in snap room. It cannot be adjusted.
Taka, 1-night trip
Verified

8/10 Very good

個室は狭い

日本のネットカフェの豪華版な感じですかね。ちょっとしたホテルのようなラウンジ。部屋に通されてびっくり。狭い。22時頃シンガポール着、初めてのシンガポールで夜１人で移動するのが不安で空港のホテルにしました。ラウンジでの滞在で十分だと思います。今回は疲れていたので個室を選択して良かったけれど、エアコンの調整不可で寒くてブランケット2枚もらい使いました。ただし、膝掛けのよう大きさのブランケットです。空港内で、新しいのでそこそこ清潔とういう点が重視であれば、おすすめです。前にはマクドナルドがありました。スナックバーや飲み物がフリーです。シンガポールではホテル代が高いのはあたりまえでしょうが、ここも含めて全般的に価格の割には、、、、。
1-night trip
Verified

8/10 Very good

やや冷房が効いてましたが特に問題ありません
1-night trip
Verified

4/10 Fair

寝る目的のみなら可レベルです。
ビジネスマン, 1-night trip
Verified

8/10 Very good

Unique-bathrooms. Dry clean and modern Room - dry small Food average
1-night trip
Verified

6/10 Good

狭い。本当に寝るだけなら使える
1-night trip
Verified

10/10 Exceptional

Excellent location and quality

It's the second stay at this airport lounge/hotel. The customer service, cleanliness, and location are outstanding. Room price is fair for location. Bring an adaptor because the Singaporean wall outlet won't let you plug in the US devices. Wifi was fast. TV in room only 2 working channels.
Ursula, 1-night trip
Verified

8/10 Very good

Location quiet good , clean but no vegetarian food provide .
TAN, 1-night trip
Verified

10/10 Exceptional

True Haven

The Haven by Jetquay is a ‘must’ and part of my trip costs to Spore. My plane arrived late and it is a relief to just check in and rest till the next day before heading downtown, The staff led by Zaleha is pleasant and service oriented: Haryani, Ann, others who worked behind the scenes eg. Housekeeping. Great service and value for tired travelers.
1-night trip