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All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

Sungate One

2-star2 stars
Calle del Carmen 16, Madrid, Madrid, 28013, Spain

City-center hostel within walking distance of Puerta del Sol
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Centrally locates hostel perfect for the young and adventurous. Make sure you bring…Dec. 6, 2019
  • The staff are the best, super lovely, friendly, welcoming and just all round super cool…Mar. 15, 2019

Sungate One

from A$62
  • Room, Mixed Dorm (1 bed in mixed dorm for 6 people)
  • Room, Mixed Dorm (1 bed in mixed dorm for 4 people)
  • Room, Mixed Dorm (1 bed in mixed dorm for 5 people)
  • Room, Women only (1 bed in mixed dorm for 4 people)
  • Double Room, Shared Bathroom (Bunk bed)
  • Double Room, 2 Single Beds, Shared Bathroom
  • Triple Room, Shared Bathroom
  • Double Room, 1 Queen Bed, Shared Bathroom
  • Room, Mixed Dorm (1 bed in mixed dorm for 3 people)

What’s around Sungate One


  • In Centro
  • Puerta del Sol - 3 min walk
  • Gran Via Street - 3 min walk
  • Plaza Mayor - 7 min walk
  • Royal Palace of Madrid - 11 min walk
  • Thyssen-Bornemisza National Museum - 13 min walk
  • Prado Museum - 17 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 20 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 30 min drive
  • Madrid Recoletos Station - 19 min walk
  • Madrid Principe Pio Station - 21 min walk
  • Madrid Atocha Station - 25 min walk
  • Callao Station - 2 min walk
  • Gran Via Station - 4 min walk
  • Sol Station - 4 min walk

At a glance

Key facts


  • 17 rooms
  • Arranged over 2 floors


  • Check-in time 2:00 PM-anytime
  • Check-out time is 11:00 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the hostel

Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built – 1874
  • Safe-deposit box at front desk
Languages Spoken
  • Catalan
  • English
  • French
  • Hungarian
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Freshen up
  • Shower only
  • Hair dryer
Stay connected
  • Free WiFi
  • Daily housekeeping

Sungate One’s small print

Also known as

  • Sungate One Hostel Madrid
  • Sungate One Hostel/Backpacker accommodation Madrid
  • Sungate One Hostel
  • Sungate One Madrid
  • Sungate One
  • Sungate One Madrid
  • Sungate One Hostel/Backpacker accommodation


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.

Optional extras

Credit card charges are subject to an extra charge of 4 percent

Parking is available nearby and costs EUR 32 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sungate One

  • Does Sungate One offer free cancellation for a full refund?
    Yes, Sungate One does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sungate One?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sungate One?
    Sorry, there's no onsite parking at Sungate One.
  • Are pets allowed at Sungate One?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Sungate One?
    You can check in from 2:00 PM to anytime. Check-out time is 11:00 AM.
  • Are there restaurants at or near Sungate One?
    Yes. Nearby restaurants include La Tagliatella (3-min walk), Ciudad de Tui (3-min walk), and Coffee & Kicks (3-min walk).

Recent reviews

Fabulous 8.8 From 68 reviews

Very good 8.0
Excellent for meeting people
Location is near Sol station and within walking distance from the art galleries or historical part of Madrid. Free nightly dinner makes it easy to meet people. Can then go out at 23.30. Only criticism is that the mattress was quite uncomfortable.
Johnathon, auOther trip
Fair 4.0
not for me-but maybe for you!
overpriced room, noisy air con, small room with 2 single beds-you have to climb a wall to access 1 of the beds, chill out movie area is relaxing-but not so relaxing if you are in your room-then you can hear everyone talking, music playing etc blocked showers, screws loose in drains, some staff good, others not so good. people throw burning cigarettes on your head from the rooms, staff throw dead cigarette butts out of windows when cleaning rooms... i wont use this hostel again here at this place.
S, gb1 night trip with friends
Fair 4.0
No thanks
i had 2 rooms booked, My 1st room was a shared female dormitory, if you sit on the end of the beds then be careful, as they tip up causing you to fall on the floor, left me with serious back pain. mattress was uncomfortable. Room was dirty. My 2nd room was a private room costing £44 for 1 night, not worth the money, you can find a 1 or 2star hotel for this price, overpriced, small, with 2 single beds, you need to climb the wall if you want to access 1 of the single beds. i was disgusted and shocked at the price when i saw this room, i wanted to ask for a refund. i couldn't use the air con in this room-far to noisy. but the mattress was comfortable. The shower on the 4th floor was blocked and flooded the whole area outside the shower room, flooding into the bedrooms opposite the shower, massive screw sticking out of the shower drain-damaged my foot. The hostel in general-very noisy and dirty, smells of guests cooking. The air conditioners outside & inside the rooms are disturbing, when i arrived on my 1st night-someone threw a lit cigarette onto my head from a room somewhere above the entrance area, burning my hair and scalp. on the 2nd last day someone threw 2 dead cigarette butts on top of my head from one of the rooms above-this was staff cleaning the room. some of the staff were nice-but some were not.
S, gb5 night trip
Exceptional 10.0
Friendly staff and good price.
Good price,friendly staff, clean, location. It was perfect!!
AYA, gb2 night trip
Exceptional 10.0
One of the Best Hostels out there
I had the most amazing time at Sungate. Wonderful staff who are very considerate of your needs. Super clean with all the amenities of home! Excellent showers, comfortable beds. Will stay again.
Corinne, us12 night trip
Very good 8.0
Location is second to none!
The location is superb, right in the center of pedestrian shopping area, so convenient. The hostel has no lift/elevator and reception is located at 2nd floor and rooms are at 3rd, I was lucky the receptionists are so kind helping me with my luggage. There's no breakfast but they provide free dinner instead, I didn't try though because I went with a full day tour to Segovia. Lockers does not come with a lock so you need your own padlock or buy from reception. Also hostel does not provide towels, no free shower gel or shampoo, but you can also buy from the reception. The bathrooms are not so clean and people left their used shampoo bottles and towels in the bathroom.
us2 night trip
Exceptional 10.0
terrific friendly staff and great location. nice to not have a bunk bed!
nancy, us2 night trip
Exceptional 10.0
Perfect location and people to meet.
Perfect central location with friendly staff and outgoing guests. Easy to meet people traveling solo or simply wanting to meet new people.
John, us3 night trip
Very good 8.0
Friendliest staff, clean but call ahead 4 groups
I stayed at Sungate one for 3 nights in April. Overall its a good hostel but I do think they are somethings to note about staying here.Most importantly they do book large high school groups into the hostel and that completely changes the hostel's vibes. I found the staff to be a bit curt and flustered when such large groups took over the hostel and it didn't feel as welcoming. I mostly just stayed in my room at those times. However overall the staff is sooooo nice/helpful and Angel is really an amazing manager the staff themselves is on the younger side some probably only 2 years out of high school so combined with the high school groups the hostel could feel very young at times. I don't have anything against young adults but its something to note if you want to party hard that it may get a bit awkward when the hostel's crowd can't even legally drink yet.
us1 night trip
Exceptional 10.0
Excellent location, nice actives planned, really cool and helpful crowd
ie1 night trip with friends

Sungate One

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