Kigali Marriott Hotel

The ambience of the hotel is fantastic. The comfort, the cleanliness is beautiful. The only not so good is the food. Not enough standard international varieties of food.

The room was in a very poor location. We called ahead international call to ensure that we gave similar room as we stated 3 weeks back but that was completely ignored. I am quite dissatisfied with front desk staff.

Excelent service. Staff prompt to help. Very friendly. Great location.

Very beautiful and well-maintained facility, with great outdoor patios and spaces. Comfortable room, but bathrooms were small (stayed in 2 different rooms), and did not at all match the photos on Hotels.com website. Breakfast buffet is extensive, with fresh fruit, African selections, eggs cooked to order. Dinner buffet is extensive and serves different cuisines on different nights: Indian, African, Asian, et cetera. Chefs bend over backwards to satisfy your every wish. However, wait staff is slow, and is very laissez-faire with requests. For example, coffee was brought when we were nearly finished with breakfast, and made-to-order eggs took forever to get to us, while everything on our plate--bacon, potatoes, et cetera--became cold. Also, after a huge thunderstorm, rooms on our floor leaked lots of water into the hallway, and we had to walk on sloshing carpets for the rest of our stay. But regardless of these small inconveniences, the rest of the staff made the stay pleasant. The concierge helped us with a car rental, we liked the live music (jazz) in the lobby bar, and a lot of locals come to enjoy the facilities, giving the hotel a nice buzz and atmosphere. We would definitely stay here again.

The Marriott is ok. The shower was really dirty, and it needed to be bleached/cleaned. The lighting in the bathroom was yellow and dim. The worst part was as we were eating by the bar, huge cockroaches kept running by. Needless to say, it ruined our meal. Bar service was very slow, and the food was marginal. The bright spot was the people. Everyone was so nice and friendly. They arranged an early morning taxi to the airport, and it was perfect.

What I liked was the cleanliness, the Italian restaurant plus the restaurant on B2 floor. The beds were comfortable too. What I didn't like is the power fluctuation in room 341 & the fact the kettle in the room is not compatible with the power source. Also the wifi in the room was unstable.

Great service. Wonderful suite. Good food. That’s it

Awful service. Requested for a packed breakfast for early morning trek. Was promised by front desk it would at the front desk at 4 am for 4:30 am pick up. It was not there the next morning delaying my departure to 5 am. Requested front desk to link my 2 bookings (for an additional night on 1 Nov) via phone call from room on arrival. Wasn't done resulting in me being locked out of my room for 2nd booking on 1 Nov.

Service is awful for a 5-star hotel. Hotel placed a live band right under my garden-facing room that played loud loud music into the night. Night manager was ineffective in getting the F&B manager to reduce the noise level. There were several other service hiccups like forgetting my packed breakfast request for morning trek despite arrangements the day before with the front desk.

I liked the property and amenities available. The beds were very comfortable.