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Hotel Emerald

3.5 star property
Highridge hotel with restaurant and bar/lounge
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Emerald

Terrace/patio
Exterior
Casino
Lobby
Deluxe Double Room | Balcony

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Premium bedding
Separate bedroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 2 Queen Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Hairdryer
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed OR 2 Single Beds

Similar properties

Lobby lounge
Levels Hotel Lavington
Airport transfer
Free parking
Free WiFi
Restaurant
4.0 out of 10, (1)
The price is AU$81
includes taxes & fees
2 Dec - 3 Dec
Levels Hotel Lavington
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About the area

Map
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800

What's nearby

  • Sarit Centre - 5 min walk - 0.4 km
  • Westgate Shopping Mall - 12 min walk - 1.0 km
  • Nairobi National Museum - 3 min drive - 3.2 km
  • The Aga Khan University Hospital - 4 min drive - 3.2 km
  • United Nations Office at Nairobi - 10 min drive - 8.1 km

Getting around

  • Nairobi (WIL-Wilson) - 19 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 21 min drive
  • Syokimau Station - 20 min drive
  • Nairobi Station - 21 min drive
  • Syokimau SGR Railway Station - 35 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Alchemist Bar (The Bus) - ‬4 min walk
  • ‪68 Library - ‬3 min walk
  • ‪KFC - ‬1 min walk
  • ‪Havana Bar & Restaurant - ‬1 min walk
  • ‪Java House - Westlands Square - ‬4 min walk

About this property

Hotel Emerald

Featuring a rooftop terrace, Hotel Emerald puts you within a 10-minute drive of Yaya Centre. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Vista, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a bar/lounge and a terrace.

Languages

English, Hindi, Swahili, Urdu

At a glance

Hotel size

  • 59 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Express check-in available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness centre
  • Reception hall

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Vista – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately USD 30 per person
  • Airport shuttle service is offered for an extra charge of USD 30.00 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

Does Hotel Emerald offer free cancellation for a full refund?
Yes, Hotel Emerald does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Emerald?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Emerald?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Emerald?
Yes, an airport shuttle is available. The charge is USD 30.00 per vehicle one way.
What are the check-in and check-out times at Hotel Emerald?
Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.
Is there an on-site casino at Hotel Emerald?
No, this hotel doesn't have a casino, but Lucky 8 Casino (7-min drive) is nearby.
What is there to do at Hotel Emerald and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Hotel Emerald?
Yes, Vista offers international cuisine.
What's the area around Hotel Emerald like?
Hotel Emerald is in Highridge, a short 5-minute walk from Sarit Centre and 12 minutes' walk from Westgate Shopping Mall.

Hotel Emerald Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Very good

Interesting location close to shopping and entertainment, staff was very helpful
Nando, 1-night trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

8/10 Very good

Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Tracie, 3-night family trip
Verified Expedia guest review

8/10 Very good

Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Ben, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Ziphozihle, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Neil, 2-night romance trip
Verified Hotels.com guest review

2/10 Poor

The pictures are not the real thing there. The furnitures are old and dated. The bathtub can’t fit a baby left alone an adult. The noise around the hotel is too loud cos of the club. I will not recommend this place to anyone.
2-night business trip
Verified Expedia guest review

10/10 Exceptional

Safe . Great location . And value
Solo traveller from Australia. Great location and value . Nice and helpful staff . They gave me one of the best room Easy you can walk around in day time . And at night you are located middle of night clubs Great place for solo or family I’ll be back
maximus, 6-night trip
Verified Hotels.com guest review

8/10 Very good

I really enjoyed the Hotel and staff was excellent. The only aggravating thing was the card key for my room. It never worked and every time I came in I had to stop by the front desk and they had to send a member of the staff to let me in my room. If they fix this, I wouldn't have a complaint. Overall good stay though and is in a great location.
5-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel Emerald
Good location in the Westlands area. Close to many restaurants, bars clubs and casinos. The hotel is based within a shopping complex on the 6th floor. Staff were friendly and helpful. The girl at reception helped book a day tour which included a tour to the National Park, Baby Elephant Sanctuary, Snake and Crocodile Park.
Verified Hotels.com guest review

10/10 Exceptional

Justin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good deal
Excellent staff very friendly. Was a manageable walk to the ferry
1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Not worth the price
The pictures that are shown on websites must be when the hotel first open up. The rooms look nothing like the pictures and was quite dated. I checked in late, due to a late flight and when I arrived at the hotel ALL workers were asleep. Checking was painless and quick. Arriving at the room I found it to have outdated furniture and very dark inside. Lights were missing bulbs, the refrigerator did not work, mold was in every crack of the shower floor. Cable had limited channels. WIFI was so slow that I had to go into the hallway to use it. Breakfast was adequate. The big plus was all hotel workers and security were friendly and gave you a greeting when they saw you, so I had no problem with the staff. This is NOT a three star hotel and managment / owners should be ashamed to charge the prices they are charging. I would not recommend this hotel to anyone, and would never stay there again unless they upgrade the rooms.
doug, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Hotel With Locked Fire Exits = Fire Trap
Terrible experience. Compensated only by the nice staff. I think they know the hotel is a terrible place and they try to please guests the best they could. The floor tiles at this hotel are stained everywhere. The safety standard is so poor this hotel should not be at Hotels.com. The Hotel starts at the 6th floor of a building... accessed only by an elevator.... the stairwell is locked.. Although there is a guard by the elevator door and the locked stairwell, I am not sure how he will react during an emergency like a fire incident. There is a separate emergency exit.. and that too is locked! and unmanned. Good forbids a fire breaks out.. I will never book at this hotel again and I will never recommend.
John, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel Emerald can be rated as exception.
My stay at Hotel Emerald can be rated as exceptional. The staff is very co-operative and always willing to help going out of their way. The room was very clean, neat , well maintained with daily cleaning by housekeeping staff. The breakfast available was the best one can think about. The access to the City Center and other areas is very convenient with Taxi's readily available at the Hotel Gate at very economical prices. The Restaurant Vista at Level 7 serves the best Indian Dum Biryani. The Hotel GM Mr. Dev. was a great help available all the time and was very kind and humble to inquire about my stay and also helped in several ways related to my work in Kenya. Finally choosing Hotel Emerald was a very right decision getting a best deal which was truly value for the money spent. The stay at Hotel Emerald was the exceptionally best experience.
Verified Hotels.com guest review

2/10 Poor

Hotel is too close to night clubs
Loud music from the fourth floor level, a night clubs, could not sleep at all. I did most of my sleeping at day time
Verified Expedia guest review

4/10 Fair

I didn't like the location of the hotel , and they charge me unfair money I don't like the treatment from staff
Verified Hotels.com guest review

8/10 Very good

Very good value
Very good, comfortable room. very friendly staff
Verified Hotels.com guest review

8/10 Very good

Great location and safe
A good 3 star hotel in the heart of westlands. Good breakfast, clean rooms and very safe. Only annoyance was the lifts but that's outside the control of Emerald.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review