This is a beautiful place, secluded on a hillside and just as pretty as the pictures. It was much further from the airport than I expected, and it wasn't in a walkable area where I felt like I could easily get a meal or do any shopping without getting a taxi. It's more of a retreat than a city hotel.
The staff were friendly, but didn't always give the service I needed. There was never anyone at the front desk, so if I needed anything I had to go look for the I had booked half-board with dinner and breakfast, but I was taken to my room without being given any information about the meals. I had to go looking for dinner, and then it was a surprise affair - I wasn't told what the menu was or asked anything about my preferences, food just appeared and I had to guess what I was eating.
I asked for a taxi to the airport at 1, and was waiting in the lobby at that time but no taxi came. Again, I had to go looking for someone to help me get a taxi, and when it finally arrived it was nearly 30 minutes past the hour and i was stressing about getting to the airport on time.
I hate leaving a mediocre review, I really liked the people here and I feel like they're trying, but right now it's really overpriced for the service they're able to provide.