Skip to main content

JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with outdoor pool, connected to a shopping centre, near Orchard Central

Choose dates to view prices

Located close to National Museum of Singapore and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers a warm welcome with international cuisine at Makan at Jen. Relax in the spa tub or unwind by the rooftop pool, where cabanas and sun loungers await. The helpful staff has left a lasting impression on previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free parking
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Hot tub
  • Pool bar
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The current price is AU$301
includes taxes & fees
22 May - 23 May

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Club Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(73 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(27 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

  • Sleeps 2

View all photos for Club King Room

In-room safe, desk, blackout curtains, iron/ironing board

Club King Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama King Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama King Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama Room

  • Sleeps 2

Similar properties

Minibar, in-room safe, desk, blackout curtains
Paradox Singapore Merchant Court at Clarke Quay
Downtown Singapore
  • Pool
  • Free parking
  • Free Wi-Fi
  • Restaurant
9.2 out of 10, Wonderful, 1,481 reviews
The price is AU$284
includes taxes & fees
8 June - 9 June
Paradox Singapore Merchant Court at Clarke Quay
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 1 min walk - 0.1 km
  • Orchard Road - 2 min walk - 0.2 km
  • ION Orchard - 10 min walk - 0.9 km
  • Robertson Quay - 12 min walk - 1.0 km
  • National Museum of Singapore - 15 min walk - 1.3 km

Getting around

  • Singapore (XSP-Seletar) - 23 min drive
  • Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Tanuki Raw - ‬2 min walk
  • ‪Chagee - ‬3 min walk
  • ‪Tsuta - ‬3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you only steps from Orchard Central. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

At a glance

DONE

Hotel size

    • 499 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Lift
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Trippi – This poolside rooftop bar only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Rollaway beds are available for SGD 107.91 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel

Traders Orchardgateway Hotel Singapore

Traders Orchardgateway Singapore

Hotel Jen Orchardgateway Singapore Shangri-La

Hotel Jen Orchardgateway

Jen Orchardgateway Singapore

Jen Orchardgateway

Hotel Jen Orchardgateway Shangri-La

Jen Orchardgateway Shangri-La

Hotel Jen Orchardgateway Singapore by Shangri La

Hotel Jen Orchardgateway Singapore Shangri-La

Hotel Jen Orchardgateway Shangri-La

Jen Orchardgateway Singapore Shangri-La

Jen Orchardgateway Shangri-La

Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore

Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel

Hotel Hotel Jen Orchardgateway Singapore by Shangri-La

Traders Orchardgateway Hotel Singapore

Hotel Jen Orchardgateway Singapore by Shangri La

Hotel Jen Orchardgateway Singapore by Shangri-La Singapore

Hotel Jen Orchardgateway Singapore

Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

Is there an on-site casino at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.

What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?

JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.

Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?

Yes, Makan at Jen offers international cuisine, pool views and poolside dining.

What's the area around JEN Singapore Orchardgateway by Shangri-La like?

JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travellers give top marks for the hotel's prime location.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

JEN Singapore Orchardgateway by Shangri-La Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool offered great views and was a highlight for many guests, with some even enjoying fireworks displays from its vantage point. (128 reviews)
  • The breakfast buffet offered a diverse selection of delicious options and was a highlight of the stay. (58 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Room
Location
Service staff
View
Breakfast
Food
Shopping
Rooftop pool
Bar
Lobby

Reviews

Verified

10/10 Exceptional

Great location, really lovely hotel, staff really helpful and their breakfast and à la carte was delicious
PHILIP, 3-night trip
Verified

10/10 Exceptional

Great hotel, great location, great breakfasts
Tan, 7-night trip
Verified

8/10 Very good

Room was clean, friendly staff
Linda, 2-night trip
Verified

10/10 Exceptional

Clean room with enough space to store everything. Breakfast buffet is excellent with lots of choice. Location is in walking distance to MRT and Orchatd Road. Swimming pool has lovely views and the pool is warm.
Alexandra, 3-night trip
Verified

10/10 Exceptional

Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.
Lidia, 3-night trip
Verified

8/10 Very good

Excellent location. Right in Orchard Road.
Wong, 4-night trip
Verified

10/10 Exceptional

Clean, spacious room; rooftop swimming pool; friendly staff
Sufumi, 2-night trip
Verified

10/10 Exceptional

Perfect location clean and friendly staff. View from rooftop pool unbelievable.
Danny, 3-night trip
Verified

10/10 Exceptional

Lovely place very clean, great staff, great location. We would stay again.
Jenny, 3-night trip
Verified

8/10 Very good

Very convenient location
Charlie, 4-night trip
Verified

10/10 Exceptional

Extremely clean room and facilities, plenty of amenities and a very professional and personable staff
Barry, 2-night trip
Verified

10/10 Exceptional

Clean rooms, staff was very friendly and helpful.
Nicholas, 3-night trip
Verified

10/10 Exceptional

Great hotel Ang great views.
Yegisabet, 3-night trip
Verified

10/10 Exceptional

Attentive staff. Good level of cleanliness. Business lounge offering more than adequate for our stay
Andrew, 4-night trip
Verified

10/10 Exceptional

Great room perfect location , good wifi and pool on the roof!!
Roger, 2-night trip
Verified

10/10 Exceptional

Slick service, great breakfast and well located
adrian, 3-night trip
Verified

10/10 Exceptional

The room was clean and the staff was nice too
Richard, 5-night trip
Verified

10/10 Exceptional

Very friendly staaf. Great food and service. Very clean and well maintained
Richa, 5-night trip
Verified

10/10 Exceptional

Spotless room, comfortable bed and great location for getting around Singapore!
Michael, 3-night trip
Verified

10/10 Exceptional

Best location, very helpful staff and delicious breakfast.
shirley, 3-night trip
Verified

10/10 Exceptional

The staffs at check in was very courteous. The room was clean and bed was comfortable.
Hai-Ping, 2-night trip
Verified

10/10 Exceptional

Great location, well-designed rooms and a rooftop pool with a view.
Sarah, 3-night trip
Verified

8/10 Very good

Clean room, location is wonderful. Staff were great
Richard, 3-night trip
Verified

10/10 Exceptional

Fantastic hotel and service, staff were amazing
Sri Harsha, 1-night trip
Verified

10/10 Exceptional

Great hotel and the staff are very professional. Outstanding over all.
Richard, 1-night trip