JEN Singapore Orchardgateway by Shangri-La

Property class: 4
Central hotel with outdoor pool, connected to a shopping centre, near Orchard Central

Choose dates to view prices

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you only steps from Orchard Central. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free parking
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$333
includes taxes & fees
8 Nov - 9 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, 1 King Bed

A rooftop infinity pool with a city skyline view, outdoor seating, and umbrellas.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

A hotel room with two beds, a large window with a city view, a flat-screen TV, and a luggage rack.

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a large window offering a city view, a bed with white linens, a desk with a lamp, and a chair.

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(82 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

A hotel room with a large bed, a sitting area, and a view of the city.

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a laptop, a chair, a small table, and a window with curtains.

Club Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

A hotel room with a bed, a bathroom with a sink, mirror, and towels.

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room, City View

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

A hotel room with two beds, a desk, and a chair.

Superior Twin Room

8.6 out of 10
Excellent
(28 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Twin Room

A hotel room with two beds, a desk, and a chair.

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Road - 1 min walk - 0.1 km
  • Orchard Central - 1 min walk - 0.1 km
  • ION Orchard - 10 min walk - 0.9 km
  • Robertson Quay - 12 min walk - 1.0 km
  • National Museum of Singapore - 15 min walk - 1.3 km

Getting around

  • Singapore (XSP-Seletar) - 23 min drive
  • Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪Hai Di Lao 海底捞火锅 - ‬1 min walk
  • ‪EatAlley - ‬1 min walk
  • ‪Tanuki Raw - ‬2 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

  • JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you only steps from Orchard Central. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

At a glance

Hotel size

    • 499 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free on-site self-parking
    • On-site parking is limited

Other information

    • Smoke-free property

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Reviews

JEN Singapore Orchardgateway by Shangri-La Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool offers a fantastic view of the city and is a wonderful place to relax. (198 reviews)
  • The breakfast buffet offered a wide selection of options, including gluten-free choices, and was considered one of the highlights of the hotel experience. (107 reviews)
  • The restaurant offered a diverse and abundant breakfast selection, with some reviews mentioning it was the best buffet style experienced. (60 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Location
Service staff
View
Breakfast
Shopping
Rooftop pool
Food
Bar
Lobby

Reviews

Verified review

8/10 Very good

Good location, clean rooms. Entry to lobby not super convenient but hotel is good
Verified review

10/10 Exceptional

Excellent value for money and terrific location!
Verified review

8/10 Very good

We had a great stay here for a special occasion and they made us feel so welcomed. The rooftop pool is a nice place to relax and has stunning views. The staff and the service is excellent. It’s also in a very convenient location to get everywhere central in the city.
Verified review

10/10 Exceptional

We love everything about Jen Orchard Gateway, from the location and amenities, to the friendly staff, amazing pool and great food. This was our 6th visit and we will be back again!
Verified review

10/10 Exceptional

Great location and rooftop pool was perfect!
Verified review

10/10 Exceptional

A great stay at JEN Singapore. Modern and comfortable with a relaxed atmosphere and very friendly service. The location is convenient for exploring the city and the rooftop pool is definitely a highlight with fantastic views over Singapore. Would happily stay again.
Verified review

10/10 Exceptional

Great location, amenities and atmosphere
Verified review

10/10 Exceptional

Very convenient location which is on top or railway station and next to a big shopping mall. Staff are friendly
Verified review

10/10 Exceptional

Great rooms, awesome location and outdoor pool
Verified review

10/10 Exceptional

Always a nice stay ! Calm and great location.
Verified review

10/10 Exceptional

Nice, clean hotel. Convenient to transportation. Will definitely stay there again.
Verified review

10/10 Exceptional

Great breakfast and lovely rooftop pool
Verified review

10/10 Exceptional

Great location, really lovely hotel, staff really helpful and their breakfast and à la carte was delicious
Verified review

10/10 Exceptional

extremely convenient to everywhere. clean room.
Verified review

10/10 Exceptional

Excellent area! The property was very clean, a huge breakfast spread and the pool area was amazing! Would stay again!
Verified review

10/10 Exceptional

This hotel is in a great, central location with easy access to the MRT just below. Being on Orchard Road means that there are malls and restaurants all around. We were on the 20th floor with an amazing view of the city and across to Marina Bay Sands. The rooftop pool is great and perfect for cooling off on a hot day.
Verified review

10/10 Exceptional

Lovely staff, super clean and well maintained, great facilities, and an even better location
Verified review

10/10 Exceptional

Amazing view
Verified review

10/10 Exceptional

Lovely hotel, fantastic amenities, excellent location to see Singapore
Verified review

10/10 Exceptional

Great place to stay! Staff is friendly and had my room ready when I arrived. We decided to use the pool and it was a great idea. The pool area was very clean and the bartender made wonderful tasting drinks. We will definitely be back!!!
Verified review

10/10 Exceptional

Property was nice. Breakfast buffet was amazing!
Verified review

10/10 Exceptional

Quiet, spacious room with closet and drawer space and all the amenities on the eighteenth floor of the hotel situated on top of the Orchard Gateway shopping center. Lovely pool with terrific views on the nineteenth floor.
Verified review

10/10 Exceptional

Jenns was a perfect location for our stay in Singapore. The room was plenty large enough for our family of 3, beds were comfortable and the service was as it should be. The check in noted that it was my husbands birthday, so on the day they delivered an assortment of goodies and left a birthday wish in the room. A very nice added touch to our stay. We also used the pool and gym, both were very nice, spacious and well kept.
Verified review

8/10 Very good

Breakfast was fresh enough options for the kids to pick from.
Verified review

10/10 Exceptional

Breakfast and clean