4/10 Fair
16 Dec 2024
Not worth the money during renovations!!
When I arrived the Hotel was under renovation and this was not added to any of the web site or on hotels.com or I would of picked a different hotel, I was in a room that had just been plaster boarded but not completed, its didn’t have a TV defo not worth £124 a night, breakfast was weird as the orange juice did not taste like orange juice, the room was freezing as the radiator was too small for the room and I had to go to reception to ask them to put the heater on. the worker didn’t stop working till 20:00 to 20:30! And the hotel did not offer me another room or compensation other then Gunnies and 1 glass Jamesons to warm. To be honest the people were nice but they should of closed the hotel completely until the refurbished was complete instead taken customer money and giving the customer a poor experience on the their first time visits i think personally they should at least discounted these room because they were not worth £124 and night! A complete disappointment to say the least and even if the hotel was completely renovated I would not considered this hotel again for the fact they still charged full price for a rubbish room which didn’t have a TV and only the bathroom was complete.
Edward
Edward, 2-night business trip
Verified Hotels.com guest review
