The staff here are absolutely phenomenal. When I dropped off my luggage earlier in the day, they gave me a cup of yuzu tea, a homemade map of the area, crackers for the deer, and made some personalized sightseeing recommendations. After I checked in later that evening, the staff gave me a tour of the facility and made more detailed recommendations about routes, transportation, etc., for my sightseeing plans the next day. The kaiseki dinners and washoku breakfasts were both top-notch. The rooms themselves were slightly dated, even by ryokan standards, but the excellent service from the staff more than made up for it. I will absolutely stay here again if in Nara.