From the moment we selected Nenesa for our reservation, they were excellent. Short on time, we called them with questions. We got an immediate answer with very polite, professional, courtesy staff who provided extremely helpful information. They sent us a WhatsApp text right away with all the information they'd just explained and the necessary links. They were very quick to respond to all our texts. They organized pick up from and to the airport for us and that individual too was extremely helpful. We felt very taken care of in a country we did not know the language and had never been in before. We had a very unpleasant experience at the airport with wheelchair assistance which caused us to get separated from our son. We were concerned that would cause us to miss our shuttle but they were extremely gracious in allowing us to wait for our son to find us. The room was small but very sufficient. Great beds, bedding, beautiful bathroom, large shower, air conditioning, and everything you could need for a restful night. They also had a lovely breakfast laid out for us. The staff was exceptional, the location great, the shuttle service fantastic and the value was wonderful. With a little time the next morning, we walked to some shops right there and enjoyed a pretty view of the surrounding country. Because of Nenesa (and our desire to have a more extensive visit to this country) we would definitely stay here again if we could return. We HIGHLY RECOMMEND Nenesa Hotel!