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1 room, 2 adults

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5-star5 stars
Jl MH Thamrin Kav 15, Jakarta, Jakarta, 10350, Indonesia

Luxury hotel with full-service spa, connected to a shopping center, near Grand Indonesia
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 765 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Comfort
Very comfortable
Location
Great location
Vibe
Awesome vibe
Pool
Pool should be renewed

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

from A$237
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 2 Queen Beds, City View
  • Executive Suite, 1 King Bed, Business Lounge Access
  • Executive Apartment, 1 King Bed, Business Lounge Access
  • Junior Suite, 1 King Bed, City View
  • Executive Suite, 1 Bedroom, Business Lounge Access

What’s around Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Top spots nearby

Recommended by this property

  • Plaza Indonesia (3-minute walk)
  • Grand Indonesia (3-minute walk)
  • Bundaran Hi (3-minute walk)
  • Welcome Statue (4-minute walk)
  • Sarinah Mall (5-minute walk)
  • Thamrin City Shopping Mall (6-minute walk)
  • Tanah Abang Market (8-minute walk)
  • National Monument (18-minute walk)

Getting around

  • Jakarta (CGK-Soekarno-Hatta Intl.) - 43 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 27 min drive
  • BNI City Station - 15 min walk
  • Jakarta Sudirman Station - 16 min walk
  • Jakarta Karet Station - 20 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 51 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon
  • Express check-in/out
If you arrive at the property after hours, you'll need to check in at an alternate location: Kebon Kacang gates
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 17

Travelling with others

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free extended parking (limited)

  • Valet parking (limited) *

Offsite

  • Free shopping center shuttle

Payment types at the property

  • Cash

Other information

  • No alcohol allowed onsite
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 coffee shops/cafés
  • Bar/lounge
  • 24-hour room service
Things to do
  • Indoor pool
  • Pool sunloungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Steam room
  • Sauna
Working away
  • 24-hour business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2012
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Portable bathtub seat
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - in bathtub
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Indonesian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Keraton Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Bengawan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, brunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Keraton Lounge - Overlooking the garden, this lobby lounge specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta’s small print

Also known as

  • Keraton Plaza Luxury Collection Hotel Jakarta
  • Keraton at The Plaza, a Luxury Collection Hotel, Jakarta Hotel
  • Keraton at The Plaza, a Luxury Collection Hotel, Jakarta Jakarta
  • Keraton Plaza Luxury Collection Hotel
  • Keraton Plaza Luxury Collection Jakarta
  • Keraton Plaza Luxury Collection
  • Keraton Plaza Luxury Collection Jakarta
  • Keraton Plaza Luxury Collection Hotel
  • Keraton Plaza Luxury Collection
  • Keraton at The Plaza a Luxury Collection Hotel Jakarta
  • Keraton Plaza Collection

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 11 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

Guests under 3 years old are not allowed in the health club or fitness facility.

Children under 12 years old are not allowed in the spa without adult supervision.

Guests must contact this property in advance to reserve rollaway/extra beds.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: IDR 3000000 per stay

Optional extras

Valet parking costs IDR 150000 per night

Rollaway beds are available for IDR 850000.0 per night

Buffet breakfast is offered for an extra charge of IDR 400000 for adults and IDR 200000 for children (approximately)

Airport shuttle service is offered for an extra charge of IDR 440000 per vehicle (one-way)

Airport shuttle service for children up to age 15 costs IDR 440000 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.0 From 75 reviews

Exceptional 10.0
An incredible lodging and cooking experience
I stayed at Keraton at The Plaza in Jakarta for three nights. Already on arrival, you can see that it is an elite hotel that is specially designed for a distinguished group of people. Check-in is personal. The keys are delivered in a leather wallet. In the first night, I had dinner at "La Moda" at Plaza Shopping, and I had a distinct pleasure to eat amazingly delicious Lobster rice. In the following day, the lunch was Lamb Rack at "The Executive club lounge" at 5th floor. The meat was carefully baked to the point I ordered, and the taste was perfect. The "Executive club lounge" also offers Asian and Western options for breakfast and I chose the Mie Goreng which is a typical dish. Nasi goreng is a unique option for in-room dining. For those who like excellent service and stylish environment, I recommend dinner at "Bengawan" on the 7th floor. The Tasmanian salmon was delicious. Don't forget to try Tapas at Keraton lounge. The SPA on the 6th floor offers good treatment options. I chose a 1h45m massage which was so relaxing that I did not even see the time pass. I recommend the hotel, its elite facilities and its excellent restaurants with absolute certainty and I hope to return soon to try the other dishes.
Caio, br1 night trip
Exceptional 10.0
I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Juta, id1 night romance trip
Poor 2.0
Service here is at best, 3.5 stars. They need IMPROVEMENT. I really wanted to like this hotel, because the suite was very well appointed, spacious and high ceilings. But however, from the time I stepped into the room, everything went downhill. There was a very strong smell in the room, like burnt rubber or some strong burning smell. It was so overwhelming that I felt nauseous and headache. They brought an air purifier but it barely helped! The housekeeping said he couldn’t smell anything and that it was “normal”! It was so bad, couldn’t sleep or even stand to be in the living room to enjoy TV. Then, tried to take a bath. But it was leaking water all over the floor! Housekeeping and maintenance came to fix it, and they mopped the floor with a smelly mop, left the bathroom smelling horrible! I do not think I’ll return.
usOther trip
Exceptional 10.0
This hotel is wonderful
On my last stay for six nights, I found, once again, that the Keraton is my favourite hotel. As the staff in the restaurant became aware of my tastes, they started making suggestions, and making food for me, fish the way I like it, and other things too. I really felt welcomed. And of course the rooms are amazing. I am a business traveller, and stay at hotels all over the world. This one truly stands out.
peter, gbOther trip
Exceptional 10.0
Impressive service and very convenient location
Everything was impressive. I would suggest that the in room Bar service could be better. I reminded them to refill and point out missing items that we did not consume. Small thing that didn't affect the overall impression.
Valentin P, sg1 night business trip

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

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