"Beautiful resort, great food, and it’s delightful to be right on the beach. Unfortunately the room isn’t designed well. The bathroom looks beautiful, but using the tub wasn’t possible due to mosquitoes. Further, the door between the toilet and tub is a glass shower door, so the exterior door and its tall threshold is between the toilet and the bed, so anyone who needs the toilet in the middle of the night has to fumble with the key and chain and risk tripping over the threshold. There is also a pendant light hanging low over the outlet for the hairdryer so that even average height people will bump into it while drying their hair. This is not the experience I expect at this price point, and it should have been easy enough to avoid: screen in the outdoor bathroom, install the exterior door and its tall threshold on the exterior, and raise the pendant light.
The staff could also use more training. It was repeatedly pointed out that we were only staying one night. Of course it’s good to confirm this once at check in, but beyond that unsolicited comments on travel plans feel awkward. There was also a situation at breakfast where the staff seated us, then inquired about our room number, then pointed out that they had reserved a different table for us. Again, awkward! If tables are reserved for certain rooms, staff should confirm guests’ room numbers before seating them. If a mistake was made, why make that the guests’ problem?
Lots of potential; just needs a few improvements."
