C/ Else Hetzel s/n, Playa de Muro, Muro, Mallorca, 7458
What's nearby
Playa de Muro - 3 min walk - 0.3 km
Albufera Natural Park - 2 min drive - 1.2 km
Hidropark - 6 min drive - 4.4 km
Alcúdia Beach - 7 min drive - 2.4 km
Alcúdia Port - 7 min drive - 5.0 km
Getting around
Palma de Mallorca (PMI) - 50 min drive
Sa Pobla Station - 16 min drive
Muro Station - 23 min drive
Inca Enllac Station - 26 min drive
Restaurants
Bellevue - 5 min drive
L’Épicerie Alcudia - 17 min walk
S'àmfora - 4 min drive
El Loro Verde - 4 min drive
Playero - 4 min drive
About this property
Grupotel Alcudia Suite
At Grupotel Alcudia Suite, you'll be within a 10-minute drive of Playa de Muro and Alcúdia Beach. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at one of the 2 bars/lounges. A poolside bar and a children's pool are offered, and in-room conveniences include fridges and microwaves.
All-inclusive
All-inclusive room rates at Grupotel Alcudia Suite are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Languages
Catalan, English, German, Spanish
At a glance
Property size
122 apartments
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Other information
Designated smoking area (fines apply)
Property amenities
Beach
Near the beach
Pool/Spa
Outdoor pool
Sunloungers
Umbrellas
Internet
Free WiFi
Parking and transport
No on-site parking available
Family friendly
Free cot/infant bed
Children's pool
Playground
Food and drink
Fridge
Microwave
Dining
Buffet breakfast available for a fee daily 8 AM–10 AM: EUR 15 for adults and EUR 7.50 for children
1 restaurant
2 bars/lounges and 1 poolside bar
Snack bar/deli
Bedrooms
Premium bedding
Bed sheets provided
Bathrooms
Combined shower/bath
Towels provided
Hairdryer (on request)
Free toiletries
Entertainment
Flat-screen TV with satellite service
Pool or billiards table
Outdoor areas
Terrace
Balcony or patio
Garden
Laundry
Dry cleaning/laundry service
Laundry facilities
Work spaces
Desk
Climate control
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible (with limits)
Designated smoking areas (fines apply)
Services and conveniences
Tour/ticket assistance
Daily housekeeping
Safe
Phone
Luggage storage
Safe at front desk
24-hour front desk
Things to do
Bike hire on site
Scuba diving nearby
Safety features
Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
First aid kit
General
122 rooms
Special features
Dining
On-site venue – This restaurant specialises in Mediterranean cuisine and serves breakfast and dinner.
Awards and affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night, up to 9 nights and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 7.50 for children
Policies
Host has indicated that there is a carbon monoxide detector on the property.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Property Registration Number H-PM-1972
Also known as
Grupotel Alcudia Suite Aparthotel
Grupotel Suite Aparthotel
Grupotel Alcudia Suite
Grupotel Suite
Grupotel Alcudia Hotel Playa De Muro
Grupotel Alcudia Suite Hotel
Grupotel Alcudia Suite Playa De Muro, Majorca
Grupotel Alcudia Suite Aparthotel Muro
Grupotel Alcudia Suite Muro
Grupotel Alcudia Suite Muro
Grupotel Alcudia Suite Aparthotel
Grupotel Alcudia Suite Aparthotel Muro
Frequently asked questions
Does Grupotel Alcudia Suite offer free cancellation for a full refund?
Yes, Grupotel Alcudia Suite does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grupotel Alcudia Suite?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Grupotel Alcudia Suite?
Sorry, pets aren't allowed.
Is parking offered on site at Grupotel Alcudia Suite?
Sorry, there's no on-site parking at Grupotel Alcudia Suite.
What are the check-in and check-out times at Grupotel Alcudia Suite?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Grupotel Alcudia Suite and nearby?
Have fun during the warmer months with activities nearby such as scuba-diving. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include 2 bars and a garden.
Are there restaurants at or near Grupotel Alcudia Suite?
Yes, there's an on-site restaurant that offers Mediterranean cuisine.
Does Grupotel Alcudia Suite have any outdoor private spaces?
Yes, each apartment features a balcony or patio.
What's the area around Grupotel Alcudia Suite like?
Grupotel Alcudia Suite is a short 3-minute walk from Playa de Muro and 12 minutes' walk from Platja dels Francesos.
Grupotel Alcudia Suite Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
10/10 Exceptional
6 Sept 2024
Verified traveller
4-night family trip
Verified Hotels.com guest review
6/10 Good
5 Aug 2024
Heather
Heather, 3-night trip
Verified Expedia guest review
10/10 Exceptional
24 July 2024
Best hotel,clean,close to the beach,shops,good variety buffet restaurant,great and friendly staff. Definitely worth the money you pay.
LUCIAN
LUCIAN, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
24 May 2024
Patrice
Patrice, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 May 2024
This hotel was excellent. Would thoroughly recommend it and situated in a perfect location. The food was amazing, the rooms spacious and clean. The amenities were excellent and a fabulous pool area. Our stay was made extra special by all the staff, every single one of them. They were amazing and always willing to help, always greeted you with a smile. Special mentions to Manuel, Santi and Samanth. Would highly recommend
Michael
Michael, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Oct 2023
Noemi
Noemi, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 June 2023
Chun Yeung Leslie
Chun Yeung Leslie, 6-night trip
Verified Expedia guest review
10/10 Exceptional
26 May 2022
Great location, 50 metres from the beach & very close to restaurants, shops & bus stops.
Very friendly & helpful staff & a good variety of choice for breakfast.
Rooms cleaned daily & nice pool area.
Gary
Gary, 7-night trip with friends
Verified Expedia guest review
10/10 Exceptional
12 May 2022
Staff was nice, the room was big enough and clean, breakfast had various options. There is beach across the street, but it is not close to the port nor centro.
Songmi
Songmi, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
21 Aug 2021
friendly staff
Very Clean
Verified traveller
7-night family trip
Verified Expedia guest review
8/10 Very good
21 Aug 2019
Verified traveller
7-night trip
Verified Ebookers guest review
8/10 Very good
14 Apr 2019
The staff was very courteous. The hotel location was great. The rooms were smaller than expected and noise could easily be heard from other rooms.
Verified traveller
3-night family trip
Verified Orbitz guest review
10/10 Exceptional
19 July 2018
Great food, perfect location, friendly staff
One of the best hotels in the region. Great food, amazing staff, perfect location to the beach.. 2-minute walk to the beach and easy access to supermarkets and shops. The half board option is fantastic. great selection of food choices, a perfect hotel for both couples and families with young kids.
Verified traveller
7-night family trip
Verified Expedia guest review
8/10 Very good
20 June 2018
The staff were really friendly and accommodating and the room was nice. It’s very close to the beach. My impression is that as it gets close to the busy season it’s resources may be stretched as the kids pool and pool itself is arguably not big enough if the hotel is full but we had a lovely time and were very well looked after
Joseph
Joseph, 8-night family trip
Verified Hotels.com guest review
8/10 Very good
26 Oct 2017
Great hotel
fantastic time had at this hotel, staff and room great, complex great. Walls of rooms thin could hear tables and beds being moved throughout morning probably cleaning staff which often meant getting up earlier than planned.
Despite this critic i would highly recommend the hotel and its closeness to beach and amenities at an affordable price.
Verified traveller
10-night trip
Verified Expedia guest review
8/10 Very good
17 Oct 2017
Nice hotel with friendly staff and good food
Good location (on the road opposite the beach).
Friendly staff. Good food. Clean rooms.
Verified traveller
5-night trip
Verified Expedia guest review
6/10 Good
8 Aug 2017
Very Clean 3 star hotel
I must say this is nothing more then a 3 star hotel with a swimming pool. The big pro's are the facts that the hygiene was at top level everywhere. The problem is that they only offer pool towels on Tuesday and Friday which on hot summer holiday can get a bit sticky.
The pool bar was good, the food there was however not great. I have ordered pizza for my kids and we got served one of them "frozen pizza basis" that you buy in the supermarket.
The food at breakfast lunch and dinner was very good, the waiters were quite friendly apart from an old bald waiter who was coming across quite rude at times.
We had a good time with the kids, the kids clubs were German only, despite the fact that there was more English speaking than German speaking people. I suppose probably because the clubs are run by Thui (Thompson German sister) but would expect them to be more accommodating towards the English speaking children.
So, I would say very nice 3 star hotel, we had the biggest apartment and I must say was immaculately cleaned. We were family of 5 but due to pure management the cleaners were told that there were 3 guests despite the fact that there were 5 beds in the room so the cleaners were leaving 3 bath towels each day.
Their management view is try and charge everything you could possibly find as extra rather than accommodate the guests.
We were family of 5 and we were not allowed to sit outside because the tables were for 4 and the manager did not allow to join 2 tables...
Mack
Mack, 9-night trip
Verified Expedia guest review
10/10 Exceptional
26 May 2017
The only complaint I can make about the hotel is the hardness of the bed I was "sleeping" on! I suffer with my hips as a consequence of aging and nighttime was purgatory! I asked at reception if the perhaps had a memory foam mattress topper but to no avail! They did try to accommodate my needs but in the end I put cushions under the mattress protector with the bedding on top. That worked to an extent but it may be something for the hotel management to consider in the future! Apart from that I thoroughly recommend Grupotel Alcudia Suites!
Barry
Verified Expedia guest review
10/10 Exceptional
2 Oct 2024
Super petit déjeuner et repas du soir. Le personnel est charmant. La ville d alcudia est magnifique et le cap fomentor est vraiment à voir
Thierry
Thierry, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Aug 2024
Ylva
Ylva, 10-night trip
Verified Hotels.com guest review
6/10 Good
23 July 2024
All the receptionist people was very friendly and helpful. Also the man at the bar. Thank you
Jasmin
Jasmin, 7-night family trip
Verified Ebookers guest review
10/10 Exceptional
13 July 2024
Bien placé pour sillonner l île
Le personnel de la réception est très sympathique, hôtel bien placé et calme, studio assez grand et confortable, toujours une place disponible pour se garer gratuitement 👍
marion
marion, 5-night family trip
Verified Hotels.com guest review
8/10 Very good
9 May 2024
Comfortable
Great location, comfortable stay. Air conditioning didn’t work properly but opening the door to the large balcony helped with fresh air. There’s a small pool, gym would be nice.