2/10 Poor
17 Nov 2018
GREAT LOCATION BUT THE PHOTOS SHOWN ARE MISLEADING
We stayed at this hotel upon booking we checked the photos provided of the room we are a family of 5 my daughters are 17 16 10 the room shown in the photos as a family room looked adequate for us.we were in Italy for a wedding in Modena for 2 nights so thought we would spend 3 nights near the lake to wind down after a long drive we arrived at the hotel late checkin all done we went to the room it was not that was shown in the pictures however I said to my wife I will address it in the morning as it’s late.In the morning I approached the woman on reception who I believe owns the hotel I said that the photos are not of the room and are misleading she said that on HOTELS.COM you can only upload a certain amount of pics which I know is a load of rubbish as I use HOTELS.COM all the time some have many photos. So basically check by email or calling if the room you will get is the one in the photos the room we had was a 2 double rooms one with 1 double bed other with 2 single beds and a small bed squeezed in there is no floor space at all whereas the family room in the pic shows a large floor space room with adjoining room suitable for children.however location was fantastic very local to the lake and shops etc.the hotels decor is old and needs updating.This hotel is ideal for a couple or a family of 3 unless given the family room in the pics.Also our room had an infestation of ants only after the shower is used they appear mainly in the bathroom and corridor.
Narinder
Narinder, 3-night family trip
Verified Hotels.com guest review
