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United-21 Citymark - Gurgaon

4.0 star property
Sector 12A hotel with spa and outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for United-21 Citymark - Gurgaon

Lobby
Exterior
Property grounds
Sports facility
Sauna, hot tub, aromatherapy, body wraps, body scrubs

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
Feel at home
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed

Suite, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hairdryer
  • 72 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Super Deluxe Room

Premium bedding, minibar, individually decorated, individually furnished

Super Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Sofa bed
Premium bedding
Hairdryer
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001

What's nearby

  • Google Signature Towers - 5 min drive - 3.1 km
  • Medanta - 6 min drive - 5.2 km
  • Fortis Memorial Research Institute - 7 min drive - 5.7 km
  • Artemis Hospital Gurgaon - 9 min drive - 6.8 km
  • DLF Cyber City - 9 min drive - 8.1 km

Getting around

  • Indira Gandhi International Airport (DEL) - 19 min drive
  • Gurgaon Station - 5 min drive
  • Sikandarpur RMRG Station - 8 min drive
  • DLF Phase 1 Station - 8 min drive

Restaurants

  • ‪Bikanerwala - ‬10 min walk
  • ‪Salsa Salsa - ‬12 min walk
  • ‪Bernado's - ‬12 min walk
  • ‪Sardar Jalebi Wala - ‬6 min walk
  • ‪Vatika Food Palace - ‬9 min walk

About this property

United-21 Citymark - Gurgaon

United-21 Citymark - Gurgaon puts you within a 15-minute drive of DLF Cyber City and Ambience Mall. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or aromatherapy. Other highlights include an outdoor pool, a bar/lounge and a fitness centre.

Languages

English, Hindi

At a glance

Hotel size

  • 80 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time ends: anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Working away

  • Meeting room
  • Conference space

Services

  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2010
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Single sofa bed
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, R3. Services include body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • New Year's Eve (31 December) gala dinner per adult: INR 999

Children & extra beds

  • Rollaway beds are available for INR 500 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

Frequently asked questions

Does United-21 Citymark - Gurgaon offer free cancellation for a full refund?
Yes, United-21 Citymark - Gurgaon does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at United-21 Citymark - Gurgaon?
Yes, there's an outdoor pool.
Are pets allowed at United-21 Citymark - Gurgaon?
Sorry, pets aren't allowed.
Is parking offered on site at United-21 Citymark - Gurgaon?
Yes, there's free self and valet parking.
What are the check-in and check-out times at United-21 Citymark - Gurgaon?
Check-in ends: anytime. Check-out time is noon.
What is there to do at United-21 Citymark - Gurgaon and nearby?
United-21 Citymark - Gurgaon has a spa and an outdoor pool, as well as a steam room.
Are there restaurants at or near United-21 Citymark - Gurgaon?
Yes, there's an on-site restaurant.
What's the area around United-21 Citymark - Gurgaon like?
United-21 Citymark - Gurgaon puts you in Sector 12A, in the heart of Gurugram. Popular attractions include DLF Cyber City, which is 9 minutes away by car.

United-21 Citymark - Gurgaon Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

6/10 Good

3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.
Verified Hotels.com guest review

4/10 Fair

Skip the Beating
Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.
Verified Hotels.com guest review

4/10 Fair

Hotel location is awful
Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.
Verified Expedia guest review

8/10 Very good

Value for Money
Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.
Verified Hotels.com guest review

4/10 Fair

Verified Hotels.com guest review

10/10 Exceptional

value for money
Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.
Verified Hotels.com guest review

10/10 Exceptional

spacious quiet room and fantastic service
when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money
Verified Hotels.com guest review

8/10 Very good

This hotel was amazing!Will stay again next year.
It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi
Verified Expedia guest review

2/10 Poor

pathetic hotel
The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.
Verified Hotels.com guest review

2/10 Poor

Puts hospitality to shame.
Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.
Verified Expedia guest review

10/10 Exceptional

Overall good experience
Verified Hotels.com guest review

8/10 Very good

Nice hotel
Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.
Verified Expedia guest review

10/10 Exceptional

Great Hotel
Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Nice hotel
Ots gud. We enjoy our stay
Verified Expedia guest review

8/10 Very good

Verg good Hotel
Short stay at this hotel, Would recommend it.
Verified Hotels.com guest review

10/10 Exceptional

Fantastic service
We had a great time staying in this hotel. Food in the hotel was authentic and the customers were given royal treatment. Looking forward to our next stay there. Highly recommended.
Verified Hotels.com guest review

10/10 Exceptional

Great hotel,excellent service.
Very good hotel, staff was very polite and helpful.food excellent.what more could you ask for. Taxi service should be cheaper.
Verified Hotels.com guest review

8/10 Very good

Needs slight attention
Everything you could expect from a 4 star hotel. The only slight downside is that the bathrooms in each room have a problem where water seems to leak into the internal wall between the bathroom itself and the bedroom area. I had to get my room changed and the second one had a similar problem- poor installations I assume although all the fixures/fittings in each bathroom are good quality. Please also bear in mind that this hotel is located in OLD GURGAON which is excellent for the markets and easy to reach the metro using a shared autorickshaw ride to the nearest station which costs next to nothing. If there is light traffic you can reach the International airport in less than 30 minutes and a prepaid taxi from the airport is easily obtained. It has all the facilities you would want and is attractively decorated throughout with nice staircases etc. All kept very clean and room services like an iron were provided free on request.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

10/10 Exceptional

Well deserved 4* hotel
We had a lovely stay here. The room was a fantastic size and the bed was very comfortable. The hotel is to a very high standard. Only slight issue was that our toilet leaked but other than that there were no faults on the room. All the staff were very friendly and helpfull. The restaurant was bit over priced but the food was nice. Only negative was that the pool and spa were not available for use. We also got woken up a number of times at 4am by other guests but thats not the fault of the hotel. As for location, it's abit too far from Delhi and taxis were expensive. You can book excursion to Delhi & Agra and the duty manager was very helpful & accommodating.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Nice hotel but food was expensive
Hotel was clean and it was a nice room. The hotel was a little off the beaten path and was difficult for our driver to find the hotel. The hotel had a ping pong table and pool table that was good entertainment for me and my son. The food was good but extremely pricey for food in India. The dinner buffet cost almost $20 (US dollars) for each person. This seemed high but the food was good. I think you could negotiate the price of the food if you just asked but I didn't think about it at the time. I enjoyed my stay at this hotel.
Verified Expedia guest review