We arrived really early for our stay had a horrible adventure & was on 48 HRS no sleep, my reservation couldn’t be found so I was told to wait & they would see about an early check in, we were allowed to enter the parking as I had a reservation, they held our luggage & still next time reservation was not found. After an hour went back up to check in & the next staff was the manager, I explained we had been waiting, no reservation found wanted early check in. The manager was so helpful we decided to cancel my hotels.com reservation & he waited to speak with them so I wouldn’t be charged, he assured me he would take care of me & he did!!! He created new reservation & though still super early he let us check in & had already offered breakfast! The best service ever!! & I looked like a homeless person & not used to this type service when I look like this lol
Loved the fitness room, the breakfast was phenomenal!! Staff all super nice & helpful!!