2/10 Poor
16 Nov 2024
Hoodwinked AGAIN!
Here’s a draft for your review:
I am extremely disappointed with my recent booking experience. The property I reserved through your site was listed as a hotel, but it turned out to be an Airbnb. When I arrived at the address provided, there was no hotel—just an empty location. After calling the contact number, I found out the property was located a half hour away in a completely different neighborhood than I originally booked.
This caused unnecessary confusion, wasted hours of my vacation time, and left me feeling misled. Accurate listings and locations are critical for a reliable booking platform, and this was a complete failure on your part. I expected much better and will seriously reconsider using this service in the future.
Thomas
Thomas, 1-night trip
Verified Hotels.com guest review