Very rough communication! We had constant messages asking when we would check in. We were traveling and had delays. Accessing the building is confusing. We had a breaker go out. Called every emergency phone number, the last number answered, finally. They are not interested in helping once you pay. The room was nice, quiet, and clean. Again, I would never rebook this place, complete lack of any help if you have any issues with access and any other issue I. The apartment they may arise.