6/10 Good
27 Oct 2024
Could do much better
There were a number of good points about the hotel but also a number of negative issues that affected our stay. The cleanliness and upkeep of the hotel couldn't be faulted, everywhere was spotlessly clean and grounds well maintained and painted. The hotel had a peaceful and tranquil air and accessibility to all areas was good. Sunbeds weren't unlocked until 10:00 so no early morning clatter from the pool area. There are a number of issues however that we feel need addressing. We requested a twin room on an upper floor but weren't told until very late that all the twin rooms were on the ground floor for some inexplicable reason. The ground floor rooms have very little privacy, as soon as you open the curtains you are aware that everyone around the pool is looking in! The rooms are also very stuffy at night, there is no air-conditioning and obviously you can't leave the sliding doors or windows open for ventilation. We didn't discover that fans could be hired from an outside company until our last day. It would appear that the hotel is well aware of the issue but don't want to acknowledge it. The other main issue is the quality of the breakfast, it was included in the room rate but was frankly very poor. The fruit juices were clearly the cheapest they could fine and the hot beverages only marginally better. The overall quality of the food seemed very poor. Fortunately we were not on half board!
Nicholas
Nicholas, 7-night trip
Verified Hotels.com guest review
