I booked a stay at the Pioche Village in Park City. I was trying to make it for the same night. Put in the booking at 11pm and wanted to stay that night. After a difficult journey to find the property, as GPS took us through a different gated property to get there, I arrive to discover that there is no mechanism for checking in at that hour...no desk clerk and no phone answer. Worse still, I look at the booking and realize it put me on for the following night...I didn't notice this until the moment I was in front of the property. With no option for reaching a live agent, I had no choice but to stay elsewhere. As I had booked through Hotels.com, I had to try to get refunded through their agent. He says he tried, but that the Pioche, declined to refund me, so on top of it all, It was a waste of $. My hope is that the Pioche Village may see this review and do the right thing. In your court