6/10 Good
25 Sept 2024
It’s just OK
To begin with - your experience might be different than ours.
We thoroughly enjoyed our time in Sorrento - we used it as a central point for day trips to Capri (amazing) and Positano.
The hotel was fairly clean - except one day a service person had to fix our AC and left a mess throughout our room and bathroom.
Our experience with the staff was unique - as we had great experiences with other hospitality staff elsewhere in Sorrento.
Hotel Florida staff didn’t seem very attuned to guest needs - no proactivity to make sure your stay was great. Odd thing - seemed to be a lot of locals visiting staff and received better service than guests. Was even told to get my own cappuccino at breakfast while the man working the bar passed by me to chat with others and make them cappuccino - odd.
It seemed like the staff was inconvenienced by guests at times.
The whole experience was just OK - I don’t want to trash the staff entirely. There is a young man serving in the restaurant who was excellent and thoughtful. Worked super hard.
Room was clean and had all that we needed - wifi worked all but one day.
To be clear - it’s good place if you need a clean room and do not expect a great guest experience - it will be adequate
Mark
Mark, 5-night trip
Verified Hotels.com guest review
