6/10 Good
26 Sept 2024
Unprofessional rude service
Conveniently close to airport so booked on first night and last. Lovely rural peaceful setting. Varied tasty breakfast. Staff friendly until morning of departure. Normally write brief reviews but feel I need to elaborate with this hotel. Checked breakfast time the night before as said on hotel booking 7-10. Told it was 8 so false advertising and inconvenient as flight to catch. Explained needed to leave at 8 for airport. Was told could take breakfast bits in a take away bag. All good. So knocked at 7.45 in order to settle the bill to much tutting and rudeness that I was disturbing her when she was getting breakfast ready for the guests. This guest wanted to simply settle her bill and even if too early by 15 mins as desk opened at 8 and took 3 minutes of the owner’s time did not expect or appreciate such rudeness. Then I asked if still ok to get a take away breakfast at 8. She thought I was asking if could at that point which I wasn’t. Another outburst of indignation and rudeness. Not being deterred though waited as I was going to do, until 8 till. Asked her then for a takeaway bag which she had offered the night before, to another rude and exasperated response as if I was making some outrageous demand but simply following through on her suggestion. I understand we all have bad days and moods but a hotel is a service and that was appalling. I’ve been travelling for a year staying in hotels and don’t have that high standards but such rudeness to a guess is unacceptable
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1-night trip
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