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Marasa Umubano Hotel

3.5 star property
Family-friendly hotel in Kigali with outdoor pool and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marasa Umubano Hotel

Outdoor pool
Front of property
LED TV
5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Free airport shuttle
  • Free area shuttle
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Children's pool
  • 5 bedrooms
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite

LED TV

Executive Suite

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Standard Single Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
LED TV
5 bedrooms
Pillow-top bed
Blackout curtains
  • 16 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Standard Double Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
Egyptian cotton bed sheets
  • 16.0 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite (Single)

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Junior Suite (Single)

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
LED TV
5 bedrooms
Pillow-top bed
  • 32 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Junior Suite

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 Double Sofa Bed OR 1 King Bed

View all photos for Executive Suite (Single)

LED TV

Executive Suite (Single)

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
LED TV
5 bedrooms
Pillow-top bed
  • 32 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
LED TV
5 bedrooms
Pillow-top bed
Blackout curtains
  • 16 sq m
  • Sleeps 3
  • 2 Single Beds

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Exterior

The Nest Rugando

Free breakfast
Free parking
Free WiFi
Laundry facilities
9.6 out of 10, Exceptional, (9)
The price is AU$110
includes taxes & fees
3 Dec - 4 Dec
The Nest Rugando
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About the area

Map
Boulevard de l'Umuganda, Kigali, BP 874

What's nearby

  • University of Kigali - 11 min walk - 0.9 km
  • Kigali Heights - 12 min walk - 1.1 km
  • Kigali Convention Centre - 18 min walk - 1.5 km
  • Kigali Golf Club - 19 min walk - 1.6 km
  • BK Arena - 7 min drive - 4.8 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 15 min drive
  • Free airport shuttle
  • Free local area shuttle

Restaurants

  • ‪Java House - ‬17 min walk
  • ‪Casa Keza - ‬15 min walk
  • ‪Inzora Rooftop Cafe - ‬13 min walk
  • ‪Meze Fresh - ‬16 min walk
  • ‪360° Degrees Pizza - ‬14 min walk

About this property

Marasa Umubano Hotel

Marasa Umubano Hotel puts you a short five-minute drive from Kigali Convention Centre. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights include 4 outdoor tennis courts, a free airport shuttle and a poolside bar.

Languages

English, French, Swahili

At a glance

Hotel size

  • 100 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 16
  • Minimum Spring Break check-in age is 16

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site extended parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service

What to do

  • Tennis
  • Fitness classes
  • Volleyball
  • Pool table
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (700 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1979
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns

Sleep well

  • 5 bedrooms
  • Blackout curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards.

Also known as

Hotel Umubano
Umubano
Umubano Hotel
Umubano Hotel Kigali
Umubano Kigali
Marasa Umubano Hotel Kigali
Marasa Umubano Kigali
Marasa Umubano
Marasa Umubano Hotel Hotel
Marasa Umubano Hotel Kigali
Marasa Umubano Hotel Hotel Kigali

Frequently asked questions

Does Marasa Umubano Hotel offer free cancellation for a full refund?
Yes, Marasa Umubano Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Marasa Umubano Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Marasa Umubano Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Marasa Umubano Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Marasa Umubano Hotel?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Marasa Umubano Hotel?
You can check in starting at 2 PM. Check-out time is noon.
What is there to do at Marasa Umubano Hotel and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes and volleyball. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a steam room. Marasa Umubano Hotel also has a garden.
Are there restaurants at or near Marasa Umubano Hotel?
Yes, there's an on-site restaurant.
Does Marasa Umubano Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Marasa Umubano Hotel like?
Marasa Umubano Hotel is in the heart of Kigali, a short 18-minute walk from Kigali Convention Centre and 12 minutes' walk from Kigali Heights.

Marasa Umubano Hotel Reviews

Reviews

7.0

Good

7.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Poor

This hotel was not open when we got there. I had no alerts from Orbits and had to have local Rwandans help us figure out how to transfer hotels. Horrible communication for this as we traveled very far to stay here and booked well in advance.
6-night family trip
Verified Orbitz guest review

10/10 Exceptional

Great stay, staff was extremely helpful and the onsite bakery was a lifesaver.
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great hotel, friendly staff and helpful advice. Room service is alittle expensive in comparison to others but still good.
James, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

The property is under renovation, but it is ok. The lawn tennis court need to be fixed
2-night business trip
Verified Expedia guest review

10/10 Exceptional

A perfect place for holiday
I had a nice time in Marasa Umubano hotel. The hotel has a serene environment and easily accessible. Although the hotel is an old one, thr rooms are comfortable and the breakfast meal was hot and fresh. The staffs were humble and willing to provide support. The airport shuttle was available to drop off at the airport
Kehinde, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Nice old hotel
Nice hotel, looking a bit worn but beautiful grounds and great location. Good WiFi and suitable for a business trip.
3-night business trip
Verified Hotels.com guest review

6/10 Good

Very well located to major organisations in Kigali.
1-night business trip
Verified Expedia guest review

4/10 Fair

Great restaurant and great staff there but front office were a let down.
Keith, 3-night trip
Verified Expedia guest review

6/10 Good

Room was out dated. Pillows Bad. Bed uncomfortable.
BOH, 5-night trip
Verified CheapTickets guest review

8/10 Very good

Verified Hotels.com guest review

4/10 Fair

Fully booked!
When I arrived at the reception desk, I was advised that the hotel was fully booked. Expedia did not inform me before hand. While standing around in the entrance foyer of the hotel, waiting to be relocated to some other accommodation, I noticed that the ceiling area of the foyer was dusty/dirty looking and could definitely do with a refreshing clean up. Further, the walls and the colours of paint on the wall made the place rather uninviting, again a good refurb/refresh is needed.
Verified Expedia guest review

2/10 Poor

Disappointing
very disappointing. The gardens are very nice but thats about it. The hotel is in very poor condition and needs pulling down quite urgently, facilities are limited although in its favour the gym isnt bad. The worst feature is that the hotel staff are poorly trained and those at reception and in the business centre are actually quite rude. I only stayed here because I couldnt get in anywhere else and I would never do so again.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

comfortable stay for business trip
free airport transfer services was good
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Overnight in Kigali
We very much enjoyed our overnight stay, and appreciated having our room ready when we arrived about 10am. We had stayed before, and made the most of the pool area, the restaurant and the bakery. Good value for money!
Verified Hotels.com guest review

4/10 Fair

Misleading Facility Description!
The description of hotel facility is 100% misleading! Unless you are used to two star hotels don't even consider this hotel.
Verified Hotels.com guest review

2/10 Poor

Verified Hotels.com guest review

8/10 Very good

Not bad for Africa
But it is expensive, I paid $250/day, which is very expensive if in the USA and they don't include free breakfast and dinner with that. In Jamaica I can get all inclusive at that price. The food was good and it has a gym. No mosquitos, no filth. It has a safe. I would stay there again, unless i can find it cheaper.
Verified Hotels.com guest review

4/10 Fair

Needs a face-lift!
I've stayed at the Umubano numerous times...used to be my favorite hotel in Kigali. But, it is serious run down. Staff are also helpful, but not very polite. There is a gym, but most of the equipment is old. The breakfast was mostly left-overs from the night before (stay away from the hotel breakfast offerings!). The rooms on the front are extremely noisy (road noise). I think there are better options in Kigali....
Verified Hotels.com guest review

6/10 Good

Staff are super; rooms need a bit of a facelift
The staff were very warm and welcoming. The grounds (pool, tennis courts) are lovely. The rooms are fine, but not what you would expect for the price.
Verified Hotels.com guest review

8/10 Very good

Hotel exterior is great, room less
I really enjoyed the tennis, pool, gym and overall the garden of the hotel is beautiful. The room was a bit old and should renovated and also not super clean as to expect from a high class hotel. No aircon though it was not hot.
Verified Hotels.com guest review

4/10 Fair

Terrible,service at check in counter during check out. Clerk with an attitude, she needs trainingminmhowmto treat costumes.
Verified Hotels.com guest review

4/10 Fair

Service issues
Front desk staff did not understand English Had to request assistance from 4 different staff to obtain assistance Service for food at bar took 45 minutes and 3 requests for food to be delivered
Verified Expedia guest review

10/10 Exceptional

Gardens
My wife and I really enjoyed our 2 nights. My wife especially as she had spent the last three months living in Rwanda without running water and the comforts above basic. The deep bath was particularly appreciated. The gardens are a lovely feature of the hotel and a good variety of birdlife can be seen within the hotel grounds. The buffet breakfast had plenty of selection. We particularly enjoyed the fresh fruit. We also enjoyed the in hotel bakery with strawberry tarts which we were not expecting ( in Scotland strawberry tarts are a real favourite ) so that was a little sentimental and tasty surprise. Hotel in peaceful setting and a quiet time of year I guess so it wasn't busy which suited us. Lovely balcony view which was one of the reasons I chose it from pictures online and it was just what I had hoped from the photos. The free airport shuttle was another important feature that encouraged me to choose the Umubano but when I arrived at Kigali airport to meet my wife we ended up taking a taxi as we did not know how to meet the shuttle and not surprisingly when we asked a taxi driver he didn't know about it so we just took a taxi. With hindsight I should have contacted the hotel and requested it to meet me but we were keen just to get to the hotel . However on a return visit to the hotel the use of the free shuttle service back to the airport was easy to organise and a good service which made me wish I had organised it for our arrival..
Verified Hotels.com guest review