6/10 Good
23 Nov 2018
The room was comfortable and absolutely fine with a decent wifi connection. The trouble though is that there was literally no customer service nor hostel interaction. I arrived to find access to the place was locked and had received no instructions as to how to access my room. Staff at the bar next door (who may be linked to the hostel) accessed a key safe and gave me my keys but dread to think what would have happened had they not been there. On checking out- again there were no staff nor instructions as to what to do with the room keys and I assumed that I should leave them where they had been left but behind the door there was a place to deposit them. All in all, not good enough.
Stephen
Stephen, 1-night trip
Verified Hotels.com guest review