6/10 Good
20 Apr 2015
unreasonable extra charges, petty-gain mentality
I generally liked staying there in the past. The hotel is managed like a state-owned company rather than a private firm. However, if you adapt to Chinese standards it is ok. However, I will never lodge there again in the future as during my last visit my 5 yr old son spilled some watermelon on the duvet and was asked to pay for the damage. I told them they could easily wash it (watermelon juice...) but they seemed surprised about it... so now I get the doubt they may just not wash their duvets... also, I generally spend the equivalent of 6-8 months Chinese salary every year there (I also dine at their mediocre and expensive restaurant pretty much every day) and yet they wanted to charge me an extra £30 to clean the spot of fruitjuice on the duvet. - In my case they just lost a customer. They just had a short term gain of £30 and prevented themselves to earn another £2,000 next summer, let alone the amounts in the years to come (I spend a lot of time in Huangshan).
Luca
Verified Hotels.com guest review
