The receptionist that checked me in named Debbie was incredibly friendly and accommodating. I gave the service at reception 5 stars. We came in late from a Christmas dinner and was verbally harassed by the guard. I have never been so disrespected at a hotel, not even much cheaper hotels. In the morning I took a bath, and when the water drained it completely flooded the entire bathroom, so I was walking in a pool of water. I booked a more expensive suite, as I wanted to have a great evening, but staying at this hotel ruined my evening. We weren't offered any compensation, and do not recommend this hotel to anyone. I would recommend travelers to stay at the Radisson Blu viking hotel instead of this one.