2/10 Poor
15 Nov 2024
Horrible
We have previously stayed at Candlewood Orlando (outside of Disney springs) and absolutely loved it.
This stay was a terrible experience. For 253$ a night we got a moldy bathroom, open milk container in the fridge from previous guests, an atrocious scent in the room (mold/mildew maybe??), and an airport transport that took 1hr (starting at the time the call was placed to hotel to request the shuttle, ending at the time we walked into the hotel). The hotel was 5mins from the airport. The shuttle made several stops (one pick up that we we are confident was NOT a hotel guest), the shuttle door opened during transport, the driver was completely inappropriate blasting music, honking at others multiple times throughout the ride.
Needless to say, we will never stay again. Very disappointed, especially after a previous experience with the hotel brand that was fantastic.
Verified traveller
1-night family trip
Verified Hotels.com guest review