The Hotel is conveniently located in the heart of Sorrento. The hotel is beautiful.
Sadly on my first night upon checking in, the mini fridge was broken. I didn't notice it for a couple hours. This was brought to the Hotel's attention before going out that afternoon. Upon my arrival later that evening the fridge was still broken, I went downstairs to check in since the water I had put in the fridge earlier was hot and unfortunately with the new system some hotels in Europe have, you can't leave the AC ON in your room. It was extremely hot in Sorrento,and the room was like an oven upon that evening. The reception response was that a technician will check the fridge the next morning, no other solution ( I reported the fridge around 5pm)
I can understand a fully booked hotel, but the heads-up to either bring cold water with me and perhaps being offered some ice or cold water would've been nice, but I had to ask for ice so I could cool off and drink some water before going to bed. Since the room was an oven -at this point a working Fridge is a necessity other than a commodity.
I sent an email to Hotels.com that got forwarded to the hotel management. I was approached about it at breakfast. I had a hard time explaining it wasn't a review and even if it was, it's not like I lied but management wasn't too happy about my email and the attitude was rather defensive. This is what I had an issue with, the way I was approached about it. I switched rooms they offered me afree minibar.