We paid for the Deluxe City View King Room which, according to the room description on their Website, meant we were supposed to have a room on one of the upper floors. I brought it up to the front desk, and since we had already gotten settled in the room, said we rather not move, but would like the difference refunded. The front desk staff said they would have to check with their manager, and that they would touch base in the morning. In the morning when I went to check out, there was entirely different staff with no knowledge of the situation. I checked out and decided not to worry about the $30-$40 because that was clearly what they expected from their clientele. The place was beautiful but is meant for high-rollers, not us common folk lol