2/10 Poor
21 Dec 2024
Terribly disappointing and substandard.
Several issues raised and none resolved.
An example was being in Iceland in December, heating in your room is rather important, one bedroom radiator didn’t work and the other one whistled very loudly constantly. Receptions attempt to resolve this was to downgrade our room from a Junior Suite to a standard room but offered no finance reimbursement for the downgrade. When we told them this was unacceptable they promised to get Maintenance to investigate which they might have done whilst we were out but they certainly didn’t achieve anything.
Verified traveller
5-night trip
Verified Hotels.com guest review