Guests
All properties in Krakow, Lesser Poland Voivodeship, Poland

Vienna House Andel's Cracow

4-star hotel with restaurant, near Krakow Barbican

  • Free WiFi
From
A$86

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  • Apartment - Terrace/Patio
  • Apartment - Terrace/Patio
  • Superior Room, 1 Double Bed - Living Area
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  • Apartment - Terrace/Patio
Apartment - Terrace/Patio. Image 1 of 64.
1 / 64Apartment - Terrace/Patio
Ul. Pawia 3, Krakow, 31-154, Lesser Poland, Poland
9.2.Superb.
  • Nice hotel right next to the old town, shopping mall & main train station. Soothing yet…

    Sep. 28, 2021

  • Great location next to main train station and huge galleria mall. Next to Starbucks and…

    Sep. 23, 2021

See all 262 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Walkable
Safe
Convenient
Transport options
  • Free WiFi
  • Parking available
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 159 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Krakow City Centre
  • Krakow Barbican - 4 min walk
  • St. Mary's Basilica - 10 min walk
  • Cloth Hall - 11 min walk
  • Main Market Square - 12 min walk
  • Wawel Castle - 21 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Single Beds
  • Junior Suite
  • Standard Room, 1 Double Bed
  • Superior Room, 1 Double Bed
  • Apartment

What’s around

Landmarks

  • In Krakow City Centre
  • Krakow Barbican - 4 min walk
  • St. Mary's Basilica - 10 min walk
  • Cloth Hall - 11 min walk
  • Main Market Square - 12 min walk
  • Wawel Castle - 21 min walk
  • Oskar Schindler Factory - 35 min walk
  • Kosciuszko Mound - 2.9 mi / 4.6 km
  • Wieliczka Salt Mine - 8 mi / 12.9 km
  • Benedictine abbey in Tyniec - 12.9 mi / 20.8 km

Getting around

  • John Paul II - Balice Airport (KRK) - 17 min drive
  • Krakow Glowny Station - 11 min walk
  • Krakow Lobzow Station - 5 min drive
  • Krakow Plaszow Station - 6 min drive
  • Airport pick-up service
  • Area shuttle (surcharge)
map
See on map
Ul. Pawia 3, Krakow, 31-154, Lesser Poland, Poland

At a glance

Hotel size

  • This hotel has 159 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (14 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • 1 per room
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (PLN 100 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities
  • Spa services on site
  • Sauna
  • Free bicycles on site
  • Mountain biking on site

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4736
  • Conference space size (meters) - 440
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • German
  • Polish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Pay movies
  • Satellite TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Restauracja Mevericks - This theme restaurant specializes in Californian cuisine and serves breakfast and dinner.

Bar Smok - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 55 per person (approximately)
  • Airport shuttle service is offered for an extra charge of PLN 110 per vehicle. Maximum occupancy 4
  • Area shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • Rollaway beds are available for PLN 90.0 per night

PetsPay at property

  • Pets are allowed for an extra charge of PLN 65 per accommodation, per day
  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs PLN 100 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

Also known as

  • andel's Vienna House Cracow Hotel Krakow
  • andel's Vienna House Cracow Krakow
  • andel's Vienna House Cracow
  • andel's by Vienna House Cracow
  • Vienna House Andel's Cracow Hotel Krakow
  • Vienna House Andel's Cracow Hotel
  • andel's Hotel Cracow
  • Vienna House Andel’s Cracow
  • Vienna House Andel's Cracow Hotel
  • Vienna House Andel's Cracow Krakow
  • Vienna House Andel's Cracow Hotel Krakow
  • andel's Vienna House Cracow Hotel
  • andel's Vienna House Cracow Krakow
  • andel's Vienna House Cracow
  • Vienna House Andel's Cracow Hotel Krakow
  • Vienna House Andel's Cracow Hotel
  • Vienna House Andel's Cracow Krakow
  • andel's by Vienna House Cracow
  • Vienna House el's Cracow Krak

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Vienna House Andel's Cracow does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs PLN 100 per day. Parking spots may be limited.
  • Yes, cats and dogs are welcome, with a limit of 1 per room. There's a charge of PLN 65 per accommodation, per day. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 2 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Restauracja Mevericks offers Californian cuisine. Nearby restaurants include Chimney Cake Bakery (4-min walk), crazy forks (5-min walk), and Mury miejskie Krakowa (5-min walk).
  • Yes, a shuttle from the airport to the hotel is available. The charge is PLN 110 per vehicle.
  • Have fun during the warmer months with activities such as mountain biking. Enjoy amenities like a sauna and a fitness center.
9.2.Superb.
  • 10.0.Exceptional

    Great hotel close to the main train station

    Clean well presented room, very comfortable bed, good aircon. Helpful staff gave clear instructions on arrival for eg use of keycard, wifi access. Good choice at breakfast.

    Barbara, 1 night trip, Sep. 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice comfortable hotel very near to old town

    Comfortable stay at the heart of the city very close to old town and main station. Rooms are very clean and sleep quality was excellent. Staffs are friendly and helpful. One negative point I would like to mention that the housekeeping did not cleaned the room twice to the expected professional level during our stay. However overall very nice experience and comfortable stay.

    Srijit, 3 night family trip, Aug. 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice hotel in great location! Walk to train station and old town / square in no time :)

    GRZEGORZ, 2 night family trip, Jul. 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice hotel in perfect location. Few minutes of walking to train station or old city. I would recommend this hotel and return again too.

    Marko, 3 night trip with friends, Jun. 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Modern hotel in a great position close to the Old Town in Kraków and right next to a huge shopping mall. Handy for a bit of retail therapy if the weather isn’t the best. Very close to the train and bus stations, convenient for airport transfers. I would definitely stay there again on my next trip to Kraków.

    2 night trip, Feb. 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very strategic location. Room very clean. If I would be back to Crackow, I would stay here again. Full control over air conditioned, can be fully shutdown and no noise during the night.

    Luca, 7 night family trip, Feb. 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel with good location.

    It was nice, the hotel has very good location.

    Brigita, 4 night business trip, Jan. 19, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible place, guest's mother died, no refund

    This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible. Staff showed no compassion or understanding.

    1 night family trip, Jan. 11, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Death in family, no refund, no compassion

    Such a horrible place, in the worst possible time they turned the back on us. Staff was not bothered about the fact that before the trip mother of one of the guests died. Didn't even say sorry about your loss. Didn't call back and wouldn't offer a hotel credit for nights we were not able to attend due to the death. This is one of the worst places we stayed at. One of the guests mother died suddenly 5 days before the trip. We didn't book the cancellation option as we had a family event to attend and were sure to come. Unfortunately, the mother of one of the guests (and grandmother of another guest) died. This was extremely sad and horrible experience. We asked the hotel for a refund or a credit to use it again, but they refused. They were not replying to us and keeping us with no answer. We said we can produce the death certificate, but they still refuse the refund or a credit for the hotel. I just can't believe that they would not understand we had a death in the family and wouldn't show compassion. We had so many sudden expenses with the funeral and 2 rooms for 4 nights wasted. Disgraceful, terrible.

    2 night family trip, Jan. 8, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Excellent modern hotel in close proximity to both the train station and the Old Town, recommended hotel.

    3 night romance trip, Dec. 28, 2019

    Verified Expedia guest review

See all 262 reviews