2/10
It was booked from hotels.com and paid 100% amount and received the confirmation from hotels.com but after reaching the destination at 11.00 PM I got to know from hotel reception that no booking is made for me and the best part the customer care of hotels.com was not available at that time. Pathetic experience in my whole travel life. I will never use hotels.com for my any trip in the future.
shashank
4-night trip