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Hotel Promenade

3.5 star property
Family-friendly hotel in Mbombela with outdoor pool and restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Promenade

Outdoor pool
In-room safe, iron/ironing board, free WiFi, bed sheets
Reception
Lobby sitting area
Breakfast, lunch and dinner served

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Pool
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Pool bar
  • Room service
  • In-room childcare
  • Conference centre
  • Business centre
  • Meeting rooms
  • Terrace

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
Desk
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
In-room safe
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is AU$105
includes taxes & fees
21 Dec - 22 Dec
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About the area

Map
Cnr Samora Machel Drive & Henshall St, Mbombela, Mpumalanga, 1200

What's nearby

  • Busamed Lowveld Private Hospital - 9 min walk
  • Nelspruit Crossing Mall - 17 min walk
  • Ilanga Mall - 4 min drive
  • Nelspruit Private Nature Reserve - 5 min drive
  • Mbombela Stadium - 8 min drive

Getting around

  • Nelspruit (MQP-Kruger Mpumalanga Intl.) - 29 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Chicken Licken - ‬6 min walk
  • ‪Wimpy - ‬12 min walk
  • ‪Mugg & Bean - ‬4 min walk
  • ‪Kauai - ‬9 min walk

About this property

Hotel Promenade

When visiting Mbombela, Hotel Promenade is a great choice to consider. Guests can take a dip in the outdoor pool or grab a bite to eat at Town Hall Restaurant, which serves breakfast, lunch and dinner. Other highlights include a poolside bar, a fitness centre and a terrace.

Languages

English

At a glance

DONE

Hotel size

    • 71 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Supervised childcare (surcharge)

What to do

  • Tennis
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1950
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Town Hall Restaurant – This restaurant serves breakfast, lunch and dinner.
The Hotel Bar and Terrace – On-site bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately ZAR 140 for adults and ZAR 55 for children

Renovations and closures

This property is closed from 19 October 2022 to 18 October 2024 (dates subject to change).

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Policies

This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Mbombela
Hotel Promenade Hotel Mbombela

Frequently asked questions

Is Hotel Promenade currently open?
This property is closed from 19 October 2022 to 18 October 2024 (dates subject to change).
Does Hotel Promenade offer free cancellation for a full refund?
Yes, Hotel Promenade does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Promenade?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Promenade?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Promenade?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Promenade?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 10 AM.
What is there to do at Hotel Promenade and nearby?
Practise your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre and a garden.
Are there restaurants at or near Hotel Promenade?
Yes, there's an on-site restaurant, Town Hall Restaurant.
Does Hotel Promenade have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Promenade like?
Hotel Promenade is in the heart of Mbombela, a short 17-minute walk from Nelspruit Crossing Mall and 6 minutes' walk from Nelspruit Market.

Hotel Promenade Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

THABILE NKOSI, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

standard hotel in a great location.
hotel in a good location. however the service needs to be improved.
Mohamed, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
3-night family trip
Verified Expedia guest review

8/10 Very good

Ms Lebogang
Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
lebogang, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Bairon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Complaint on rate
When checking in, the reception firstly said they cannot find the booking made through Hotels.com. After waiting 15minutes, they found it and complained about the rate we paid through Hotels.com. I believe this complaint should not be directly at me as the rate i pay is agreed with Hotels.com. Not the best Hotel experience i have had.
Sagar, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Bertie, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Charlotte, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Cenk Aaron, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

It was a warm, comfortable and a nice stay
Very clean, friendly staff, nice food with beautiful surrounding and easy to catch a taxi to all areas around the town
Paul, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Best time
It was so good and security is valued and friendly staff
Sibongi, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

SN, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Serafina, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Noise and unhappiness
I booked for a double bed but I was given a twin. There was noise.
2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Philani, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

6/10 Good

Mmotse David, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Frans, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Hotel Prominade
Our experience was good but a lot has to be done, carpets needs to be change they old, service at the dinning hall is bad but food is fresh and delicious, rooms are ok I'll give them 6 out of 10.
Nkosithethile, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Hotel Promenade needs to really improve
Hotel Promenade need to improve a lot, firstly the are expectations that come standard across hotels. Here there room door access cards machine was not working we used master door card (key) which could open any room this gave me sleepless 2 nights as it means anyone can miss a room and open you room. Secondly we had to beg or call the hotel manager into order at the hotel restaurant as when I also did a telephonic confirmation, the hotel offered buffet breakfast but when we were there you had to order and wait for your breakfast and some cereals were not available. The manager was very defensive when we tried to advice and bring our complain to him eventually after we complained the second day they was slight improvement. The porter services was not even offered to carry our luggages despite my wife being pregnant. The room wardrobe carpet not clean, hotel pool very dirty.
Musa, 2-night romance trip
Verified Hotels.com guest review

6/10 Good

No hot water!!
Daniel, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Tshidiso, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

More than met our expectations.
The hotel is safe and secure. Food and service more than met our expectations.
Neil, 1-night business trip
Verified Hotels.com guest review