Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
What's nearby
Tulum National Park - 4 min drive - 2.8 km
Gran Cenote - 6 min drive - 6.3 km
Tulum Mayan Ruins - 7 min drive - 4.9 km
Tulum Beach - 10 min drive - 5.0 km
Playa Paraiso - 70 min drive - 6.8 km
Getting around
Tulum Intl. Airport (TQO) - 49 min drive
Restaurants
Burrito Amor - 11 min walk
Sukhothai - 11 min walk
El Camello Jr - 12 min walk
La Consentida - 11 min walk
Taqueria el Sabor Mexicano - 11 min walk
About this property
The Waves Tulum
The Waves Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights include 4 outdoor pools, a fitness centre and a sauna. The helpful staff and breakfast get great marks from fellow travellers.
Languages
English, Spanish
At a glance
Hotel size
98 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets stay for free (dogs only)
Service animals welcome
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Wheelchair-accessible parking and van parking on site
On-site parking is limited
On-site garage
Other information
Designated smoking areas
Property amenities
Food and drink
Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
Room service (limited hours)
Travelling with children
Children's pool
Pool toys
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Bike hire
Pool loungers
Facilities
Built in 2021
Safe-deposit box at front desk
Garden
Fitness centre
4 outdoor pools
Designer shops on-site
Bike parking
Full-service spa
2 hot tubs
Sauna
Massage/treatment rooms
Steam room
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Traditional architecture
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
42-inch Smart TV
Digital TV channels
Streaming services
Home comfort
Air conditioning
Wet bar
Iron/ironing board
Window screens
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Bed sheets provided
What to enjoy
In-room massage
Balcony or patio
Freshen up
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Free WiFi
Phone
Printer
Electrical adapters/chargers
Food and drink
Chef
Stovetop
Toaster
Cookware, dishes and utensils
Blender
Reusable coffee/tea filters
More
Daily housekeeping
In-room safe
Energy-saving switches
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately USD 17 for adults and USD 7 for children
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.
Also known as
THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum
Frequently asked questions
Does The Waves Tulum offer free cancellation for a full refund?
Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Waves Tulum?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at The Waves Tulum?
Yes, dogs stay free. Food and water bowls are available.
Is parking offered on site at The Waves Tulum?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The Waves Tulum?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at The Waves Tulum and nearby?
The Waves Tulum has 4 outdoor pools and a spa, as well as a steam room and a garden.
Does The Waves Tulum have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around The Waves Tulum like?
The Waves Tulum is located a short 11-minute walk from Dos Aguas Park.
The Waves Tulum Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
2/10 Poor
9 Dec 2024
Terrible Service and Breakfast
Terrible breakfast. It says 'Continental Breakfast' but the service is poor. Limited options which is delivered at your room (fruit run out on the second day). The housekeeping service is poor and they did not change/renew used towels.
Giordano
Giordano, 8-night trip
Verified Hotels.com guest review
2/10 Poor
7 Dec 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
6/10 Good
7 Nov 2024
Disappointing stay
We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.
Emma
Emma, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
5 Nov 2024
Anna
Anna, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
23 Oct 2024
La estancia fue buena, creo que es importante mencionar que la calle para ingresar con auto la calle no está pavimentada y tiene importantes inundaciones, el estacionamiento no tiene vigilancia y está lleno de excremento de perro, la habitación está muy bien y cuenta con buen internet
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Oct 2024
Richard
Richard, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Oct 2024
Jack
Jack, 7-night trip
Verified Hotels.com guest review
4/10 Fair
24 Sept 2024
The doors did not lock; upon arrival the power went out so we were not able to have room keys nor move throughout the facilities safely.
Brianne K
Brianne K, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
24 Sept 2024
daniel
daniel, 1-night trip
Verified Expedia guest review
8/10 Very good
24 Sept 2024
Jack
Jack, 5-night trip
Verified Hotels.com guest review
8/10 Very good
21 Sept 2024
The swimming pool area was very pleasant.
pedro
pedro, 5-night trip
Verified Expedia guest review
10/10 Exceptional
20 Sept 2024
G
G, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
20 Sept 2024
Property is very old. The pools are very old have rest on them very dirty. The pictures online are older pictures. The property does not look like that. Also, the property is sitting in the middle of nowhere is in a unsafe area.
Ashley
Ashley, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
19 Sept 2024
I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
susmita
susmita, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
17 Sept 2024
James
James, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 Sept 2024
Very nice property, pool bar, clean rooms
David
David, 1-night trip
Verified Expedia guest review
2/10 Poor
13 Sept 2024
This was the WORST EVER experience!!!!!!! When we arrived, there was NO ELECTRICITY. The guests were in an uproar and the hotel employees (who hardly spoke english) cancelled everyone's reservations. Everyone had to run around Tulum at night, looking for a new stay. However, the hotel guranteed a full refund for the 3 nights. I GOT NOTHING!!! I spoke to several representatives from Expedia and they stated that they could not contact the manager. I went back to the manager and she promised a refund. Again I contacted expedia and still, I did not get compensation for my 3 nights and 4 days.
Crystaly
Crystaly, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 Sept 2024
The ambiance was great
Britania
Britania, 8-night family trip
Verified Orbitz guest review
10/10 Exceptional
8 Sept 2024
Very nice and quiet
Sherriann
Sherriann, 3-night romance trip
Verified Expedia guest review
2/10 Poor
7 Sept 2024
What a terrible experience we had ! This hotel will extort you for everything you have. First off, we booked The penthouse toom because it comes to the kitchen so that we could hire a chef for my birthday, and cook for me… Well, after the chef started cooking, they told us we had to pay an extra $100 usd or They were gonna call the cops on us… which is crazy. The manger is a terrible person and if I had known I would have never ever booked here. She is disrespectful and money hungry. Along with the other lady that’s a manger . I will continue writing reviews about this place on every platform as people need to know what they are getting into. I did see on tik tok that people were saying the cleaning staff was taking stuff out their room, but here I go being Naïve and booked it anyways . So this is an honest review . They were mad our chef came to the room because their chef is not getting paid for the service but the food they have here is nasty and there is never anyone in the kitchen making food. The second issue was that fact they charge people for any stains on the bed ? Lol especially makeup , granite I have not been wearing make up or anything and we had to wait 3 days just to get clean , half fresh sheets .. which still has stains and they said it’s oxidation.. they brought us up dirty sheets that looked like they washed already but the blue stains didn’t come out and they said it was us, mind you we were never even in the room all . Never again!
Kania
Kania, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 Sept 2024
Jose M
Jose M, 1-night trip
Verified Hotels.com guest review
8/10 Very good
5 Sept 2024
Danielle
Danielle, 8-night trip
Verified Expedia guest review
8/10 Very good
3 Sept 2024
Me gustó mucho pero creo que tiene potencial de crecer un poco más! La comida del restaurante tenía un sabor exquisito!!
Rafael
Rafael, 3-night trip with friends
Verified Expedia guest review
8/10 Very good
3 Sept 2024
Good property. But entrance to lodging is far from the street and there is not easily accessible to main road. Wifi did not work in room.