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The Waves Tulum

4.0 star property
Tulum hotel with 4 outdoor pools and spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Exercise/lap pool
Poolside bar
4 outdoor pools, pool loungers
Deluxe Studio With Private Plunge Pool
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Parking available
    Parking available
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Full-service spa
  • 4 outdoor pools and 2 hot tubs
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Room service
  • Massage/treatment rooms
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children's pool
  • Cookware, dishware and utensils
  • Television
  • Garden
  • Daily housekeeping
  • Blackout curtains
The price is AU$153
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed - twin
  • 62 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area

Deluxe Penthouse Apartment With Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony

Signature Studio With Balcony

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area

Deluxe One Bedroom Apartment Private plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

Similar properties

Exterior

Naala Tulum

Pool
Airport transfer
Parking available
Free WiFi
9.0 out of 10, Wonderful, (418)
The price is AU$158
includes taxes & fees
4 Dec - 5 Dec
Naala Tulum
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About the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 2.8 km
  • Tulum Mayan Ruins - 7 min drive - 4.9 km
  • Tulum Beach - 10 min drive - 5.0 km
  • Las Palmas Public Beach - 52 min drive - 5.9 km
  • Playa Paraiso - 70 min drive - 6.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

The Waves Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights include 4 outdoor pools, a fitness centre and a sauna. The helpful staff and breakfast get great marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 98 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free (dogs only)
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • On-site garage

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Pool toys

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Bike hire
  • Pool loungers

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 4 outdoor pools
  • Designer shops on-site
  • Bike parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Wet bar
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone
  • Printer
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Stovetop
  • Toaster
  • Cookware, dishes and utensils
  • Blender
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 17 for adults and USD 7 for children

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses a grey water recycling system.
This property accepts credit cards, debit cards and cash.

Also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum offer free cancellation for a full refund?
Yes, The Waves Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Waves Tulum?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at The Waves Tulum?
Yes, dogs stay free. Food and water bowls are available.
Is parking offered on site at The Waves Tulum?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The Waves Tulum?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at The Waves Tulum and nearby?
The Waves Tulum has 4 outdoor pools and a spa, as well as a steam room and a garden.
Does The Waves Tulum have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around The Waves Tulum like?
The Waves Tulum is located a short 11-minute walk from Dos Aguas Park.

The Waves Tulum Reviews

Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Disappointing stay
We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.
Emma, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Anna, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

La estancia fue buena, creo que es importante mencionar que la calle para ingresar con auto la calle no está pavimentada y tiene importantes inundaciones, el estacionamiento no tiene vigilancia y está lleno de excremento de perro, la habitación está muy bien y cuenta con buen internet
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jack, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Jack, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

G, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jose M, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it!
Miriam, 1-night trip
Verified Expedia guest review

6/10 Good

Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great
Cruz, 1-night romance trip
Verified Expedia guest review

2/10 Poor

It’s giving abandoned and very poor upkeep!
STEVEN, 3-night romance trip
Verified Expedia guest review

4/10 Fair

The property was beautiful but appeared neglected. Many of the balcony pools were green. There was a small cement trench circling the garden - the water was also green. Chair on our balcony was rotting and had metal sticking through. Bathroom sink and faucet had a sticky substance I had to wash off before we could use. Kitchen faucet as well. Kitchen counter sticky and cloth came away black. One hand towel and two bath towels, no face cloth. We bought dish soap so we could clean the area. No dining options nearby and taxis very expensive. We are happy to walk generally but it wasn’t really an area it was safe to walk in the dark. We checked out 3 nights early.
Shelley Lynn, 7-night romance trip
Verified Expedia guest review

2/10 Poor

I am writing to address the issues my husband and I encountered during our recent two-week stay at a property we booked for a vacation. The property did not meet our expectations as it lacked several promised amenities, appeared to be under renovation, and some areas seemed to be in disrepair. We did not receive the promised daily breakfast, the restaurant area appeared condemned, and the spa was under some renovations. Our initial room had a strong, unpleasant odor, and the second room we were given had issues with cleanliness. Several advertised amenities were not accessible, and we had internet connectivity issues. Attempts to request a refund and relocate were challenging due to unreliable internet and service in the area. In addition, the directions to the property were inadequate, and the route to the location was disconcerting, particularly after dark. In summary, our experience fell well short of expectations, and we hope these concerns can be addressed. I would like for Expedia to reach out to me by my email or phone number on file. Thank you.
Barbara, 10-night romance trip
Verified Expedia guest review

2/10 Poor

We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.
Tianna Hall, 3-night romance trip
Verified Expedia guest review

2/10 Poor

My first time staying was ok, this second time around not so good. I booked a room and my cousin booked a penthouse room. Check in was late an hr or so, that was fine. My cousin got to her room 2 hrs later and the AC leaked. We just wanted towels for the leak but they insisted she change rooms. She wanted the same style room instead she was given a different style with no view. She also found a dirty pad in the shower. She asked what could be done and they said a free day but never actually gave her the free day voucher
Keyonta, 2-night family trip
Verified Expedia guest review

6/10 Good

Jackeline, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great place and very spacious, a bit isolated but it’s progressing, mandatory to take a taxi or any type of transportation at the front of the property at night
Dav O, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Property unkept, bathroom shower had green stuff all over it. It was cheap so you pay for what you get.
Naomi, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Spacious and Quite… over all Excellent ..
Jegadheswaran, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Carolina, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Do not book with this place any positive reviews were wrong it was dangerous and super dirty and they did not refund the money for a stay that was booked for 4 days after the first night I had a just very spooky feeling about the place it had potential to be a great spot but the rooms and pools were super dirty broken elevator since April and I just had a feeling of uneasiness it’s hard to explain I did not feel safe what so ever my gf felt the same do not stay here!
Jesse, 4-night romance trip
Verified Expedia guest review

4/10 Fair

NEVER AGAIN
Dirty sheets, dirty floors, dirty jacuzzi, etc. The staff was young and oblivious to what the patrons/rooms needs were. We had to ask for clean sheets, toilet paper, and room service, and they seemed bothered when asked. FYI, this hotel is built in the middle of the Tulum slums displacing the already struggling population. 0/10 stars would NOT Recommend!
Angelica, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The room was perfect and super clean. The amenities are lacking though and during my stay we meet a few people that thought the same. There is a pool bar just no staff working it and at the time we were there at least 15 people were at the pool. They are missing revenue by not proving this service they have promoted. The cenote is not to swim in just to see it but the light was not functioning the day went. We walked to the restaurant to order food and drinks to take to the pool area waited 10 minutes and an employee called the chef he never showed up. So overall they need to work on the amenities other than that the room was amazing.
Mariela, 2-night family trip
Verified Expedia guest review

2/10 Poor

Maria, 1-night trip
Verified Hotels.com guest review