Best Western Premier Alsterkrug Hotel

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Best Western Premier Alsterkrug Hotel puts you within a 10-minute drive of Hagenbeck Zoo and Hamburg Messe and Congress. Guests can visit the fitness centre for a workout or grab a bite to eat at Restaurant Alsterkrug, one of 2 restaurants, which serves German cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a sauna and a steam room. Fellow travellers like the overall property condition.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • Conference centre
  • 6 meeting rooms
  • Meeting rooms

For families (6)

  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The current price is AU$187
includes taxes & fees
11 Oct - 12 Oct

Why we love this property

Work and play balance
This hotel features six meeting rooms alongside a conference centre. After business, guests can indulge in the full-service spa, sauna, or hit the 24-hour gym.
Food for every taste
Savour German cuisine at 2 restaurants, with vegan and vegetarian options available. Buffet breakfast awaits each morning, and a bar adds evening appeal.
Nature's playground
This hotel sits along a river, offering aquatic adventures like rowing and canoeing. Guests can relax on the terrace after a day of outdoor fun.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(20 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

A hotel room with a large bed, a chair, a small table, and a lamp.

Premium Room, 1 Double Bed, Garden View (Quiet Location)

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

A hotel room with a bed, bedside tables, a desk, a chair, a TV, and a window with curtains.

Premium Room, 1 Double Bed, Garden View (Quiet Location)

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

A hotel room with a bed, bedside tables, a desk, a chair, a bench, a suitcase, and a television.

Executive Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Comfort Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

Room

  • Sleeps 1

Room

  • Sleeps 4

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The price is AU$144
includes taxes & fees
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About the area

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297

What's nearby

  • Lufthansa Technik AG - 16 min walk - 1.3 km
  • Sporthalle Hamburg - 6 min drive - 2.0 km
  • Stadtpark - 6 min drive - 2.3 km
  • Planetarium Hamburg - 6 min drive - 2.3 km
  • Miniatur Wunderland - 24 min drive - 9.2 km

Getting around

  • Hamburg Airport (HAM) - 10 min drive
  • Hamburg Finkenwerder Airport (XFW) - 60 min drive
  • Lübeck (LBC) - 68 min drive
  • Dakarweg Hamburg Station - 4 min drive
  • Semperstraße Hamburg Station - 6 min drive
  • Barmbek Station - 7 min drive
  • Alsterdorf U-Bahn - 15 min walk
  • Lattenkamp U-Bahn - 23 min walk
  • Sengelmannstrasse U-Bahn - 24 min walk

Restaurants

  • ‪Grill-Haus Der Grieche - ‬3 min drive
  • ‪Sato Grillimbiss - ‬15 min walk
  • ‪Croque Factory - ‬3 min drive
  • ‪Burger King - ‬6 min walk
  • ‪Roxie - ‬14 min walk

About this property

Best Western Premier Alsterkrug Hotel

  • Best Western Premier Alsterkrug Hotel puts you within a 10-minute drive of Hagenbeck Zoo and Hamburg Messe and Congress. Guests can visit the fitness centre for a workout or grab a bite to eat at Restaurant Alsterkrug, one of 2 restaurants, which serves German cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a sauna and a steam room. Fellow travellers like the overall property condition.

At a glance

Hotel size

    • 106 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets allowed (dogs and cats only, 1 total)*
    • Service animals welcome
    • Specific rooms only. Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation; restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • Uncovered on-site self-parking (EUR 8 per day)
    • On-site parking is limited
    • Electric vehicle charging point on site
    • On-site garage

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Canoeing
  • Use of nearby fitness centre
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Fishing nearby

Working away

  • 6 meeting rooms
  • Conference centre (2669 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Electric bike charging stations
  • Bike storage

Facilities

  • 1 building/tower
  • Built in 1985
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace at reception
  • Fitness centre
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Renewable energy used
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Outdoor furniture

Accessibility

  • Lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Premium satellite channels
  • Netflix
  • Streaming services

Home comfort

  • Heating
  • Espresso maker
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Dining

Restaurant Alsterkrug – This restaurant specialises in German cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Braband Bistro & Wein – This restaurant specialises in German cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: GreenSign Hotel. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 40 (subject to availability)

Children & extra beds

  • Rollaway beds are available for EUR 42 per night
  • Guests must contact this property in advance to reserve cots/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Uncovered self-parking costs EUR 8 per day

Pool, spa, & gym (if applicable)

  • Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

This property uses some solar energy.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.

This property accepts credit cards, mobile payments and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Also known as

Alsterkrug

Alsterkrug Hotel

Best Western Alsterkrug

Best Western Premier Alsterkrug

Best Western Premier Alsterkrug Hamburg

Best Western Premier Alsterkrug Hotel

Best Western Premier Alsterkrug Hotel Hamburg

Hotel Alsterkrug Best Western

Best Premier Alsterkrug

Best Western Premier Alsterkrug Hotel Hotel

Best Western Premier Alsterkrug Hotel Hamburg

Best Western Premier Alsterkrug Hotel Hotel Hamburg

Frequently asked questions

Are pets allowed at Best Western Premier Alsterkrug Hotel?

Yes, cats and dogs are welcome, with a limit of 1 total. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Best Western Premier Alsterkrug Hotel?

Yes. Self-parking costs EUR 8 per day. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at Best Western Premier Alsterkrug Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of EUR 40 (subject to availability). Express check-in and check-out and contactless check-out are available.

Is there an on-site casino at Best Western Premier Alsterkrug Hotel?

No, this hotel doesn't have a casino, but Casino Esplanade (9-min drive) is nearby.

What is there to do at Best Western Premier Alsterkrug Hotel and nearby?

Have fun during the warmer months with activities such as rowing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Best Western Premier Alsterkrug Hotel also has a garden.

Are there restaurants at or near Best Western Premier Alsterkrug Hotel?

Yes, there are 2 on-site restaurants, featuring German cuisine.

What's the area around Best Western Premier Alsterkrug Hotel like?

Best Western Premier Alsterkrug Hotel is in Hamburg-Nord, a short 14-minute walk from Lufthansa Technik AG.

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Reviews

Best Western Premier Alsterkrug Hotel Reviews

8.8

Excellent

9.2

Cleanliness

7.4

Location

8.8

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel offers convenient access to the airport with a direct bus connection. (7 reviews)
  • The restaurant offered a lovely atmosphere, good selection, and delicious food. (7 reviews)
  • Breakfast selection was outstanding and varied with something for everyone. (6 reviews)
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Popular mentions

Room
Airport
Service staff

Reviews

Verified review

10/10 Exceptional

Great Hotel with a very good restaurant.
Verified review

8/10 Very good

quiet even near to airport, and free parking : )
Verified review

10/10 Exceptional

Location close to airport. Easy access to public transportation.
Verified review

10/10 Exceptional

Centrally located near the airport and walkable to the Ubon train.
Verified review

10/10 Exceptional

Excellent reception

Excellent service at the reception- so helpful and friendly. Nice breakfast and good choice of food. The room good as well. I will stay here again. The area quite boring, but it was close to my work office.
Verified review

10/10 Exceptional

Pleasant experience

Pleasant hotel with normal-sized room. Comfortable bed, modern, clean bathroom, and everything was clean and well-maintained. Despite being on the street side, our room was extremely quiet. The staff was friendly and efficient. We were visiting family so we didn’t spend much time there and didn’t have any meals there, but it was all quite pleasant!
Verified review

8/10 Very good

The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service.
Verified review

8/10 Very good

Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Verified review

6/10 Good

The room was very nice and comfortable, paid for our parking, paid the pet fee. All good until I get up at 4:30 am to take a shower, no hot water. My husband goes to the FD had clerk go to another room to try the water and still no hot water. My husband was told it would be a couple hours before the person who handles that came in. In the end we had hot water 15 mins before leaving, which was good. Apparently they turn off the water heater at night? The clerk says it has happened around the 4am time before.
Verified review

8/10 Very good

Perfectly situated for my office

Very nice hotel which is perfect situated considering my office is within walking distance. Lovely breakfast and restaurant- both highly recommended. The rooms are nice, but I had trouble to sleep this time as there was a constant noise from the washing machines during all night. The cleaning in the room could be better. It was quite superficial; my lenses on the night table were still there after 2 days. Furthermore I used the small body lotion but never got another one. The personnel is very nice and professional. I will definitely stay there again.
Verified review

10/10 Exceptional

Great stay!
Verified review

10/10 Exceptional

This place was great! The room was clean and comfortable, and the location is perfect—very close to the airport, with a bus stop right in front of the hotel. The front desk staff were incredibly nice and helpful
Verified review

10/10 Exceptional

Nice hotel, clean rooms, close to airport.
Verified review

10/10 Exceptional

Lovely Stay

Very helpful staff, excellent restaurant, comfortable and clean room. Above average all around! Stayed for one night to be close to airport for an early morning departure. Would highly recommend.
Verified review

10/10 Exceptional

Nice property
Verified review

10/10 Exceptional

Great Restaurant!

Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Verified review

6/10 Good

All was good. Quiet neighboorhood and easy to reach the city center. However parking was bad and the breakfast was VERY expensive
Verified review

10/10 Exceptional

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Verified review

10/10 Exceptional

Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Verified review

8/10 Very good

HAMBURG

Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Verified review

10/10 Exceptional

.
Verified review

8/10 Very good

Good service, poor wifi

+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Verified review

10/10 Exceptional

The only issue was road construction all down the street in front of the building. Not much that they can do about that!
Verified review

10/10 Exceptional

God beliggenhed og parkeringskælder inden flytur
Verified review

10/10 Exceptional

fint hotel nær lufthavnen. Restaurant lukket søndag aften. Det bør man oplyse.